IT Assistant

San Miguel Global Power; Masinloc; On-site; PHP 201,000 - 357,000; Full time

Job summary

San Miguel Global Power in the Philippines is seeking an IT Support Specialist to join the corporate IT team. You will troubleshoot hardware, software, network, and user issues to minimize downtime across offices.

The role requires a bachelor's degree in IT-related fields and at least two years of experience; knowledge of Cisco routing/switching, Active Directory, Microsoft 365, and basic server tasks is desirable. You will document issues and coordinate with vendors, delivering timely support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
• Two years of relevant experience in IT support, helpdesk, or network support.
• Proficient in diagnosing hardware, software, printers, network, email, and user concerns.
• Windows OS, Microsoft Office, email, and basic server/network administration knowledge.
• Knowledge of Cisco routing and switching; CCNA certification is an advantage.
• Cybersecurity practices including endpoint protection and data privacy awareness.
• Experience with Active Directory/Microsoft 365 and file permissions an advantage.
• Basic backup/recovery concepts and IT documentation.
• Familiarity with PHP, HTML, Visual Basic, and advanced Excel.
• Strong communication, problem solving, and time-management skills.
• Ability to work independently and collaboratively within IT team.
• Adherence to safety rules and company policies.

Skills

End-user support

Customer service

Documentation

Problem solving

Time management

Communication

Teamwork

Vendor coordination

Education

Bachelor's degree in IT/CS/Engineering

Tools

Cisco routing & switching

Active Directory

Microsoft 365

PHP

HTML

Visual Basic

Excel

Server administration

Job description

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering and other closely related fields
• Preferably with two (2) years of relevant experience in IT support, helpdesk, technical support, network support, or related IT functions
• Proficient in diagnosing and resolving computer hardware, software operating system, printer, network connectivity, email, and user-access concerns
• Working knowledge of computer hardware and software systems, Windows operating systems, Microsoft Office applications, email, internet applications, and basic server/network administration
• Knowledge of Cisco routing and switching, including TCP/IP, LAN/WAN, Wi-fi, VLAN, and basic network troubleshooting: CCNA, knowledge or certification is an advantage
• Knowledge of cybersecurity practices, including endpoint protection, virus and malware prevention, phishing awareness, password/access management, data privacy, information-security controls
• Familiarity with user account administration, Active Directory or similar directory service, Microsoft 365, shared drives, and file-access permissions is an advantage
• Basic knowledge of backup and recovery procedures, IT asset inventory, software license monitoring, and IT documentation
• Familiarity with programming or web-development tools such as PHP, HTML, Visual Basic, and advance Excel is an advantage
• Ability to provide timely and professional end-user support, document technical issues and resolutions, and coordinate with vendors or service providers as needed
• Effective verbal and written communication, presentation, listening, customer-service, problem solving, and time-management skills
• Able to work independently with minimal supervision and collaborate effectively with the IT team and other departments
• Demonstrates compliance with safety rules, standards, procedures, company policies, and information-security requirements
• Results-driven, detail-oriented, team player, and aligned with SMC values and principles