IT Assistant

Kenram Palmoil Industries, Inc.; Isulan; On-site; PHP 210,000 - 330,000; Full time

Job summary

Kenram Palmoil Industries, Inc. is seeking an IT Assistant to support the organisation's IT systems, networks, and multimedia communications. The role involves hardware/software setup, user assistance, and maintaining documentation across departments.

Applicants should have IT/CS related education and relevant certifications, with hands-on experience in Windows, Microsoft 365, and AV equipment. Willingness to travel to site and perform after-hours maintenance is preferred.

Qualifications

• Relevant qualification in Information Technology, Computer Science, Multimedia, or a related field, with relevant certifications or technical training preferred.
• Practical experience in IT technical support, including computer hardware and software installation, Windows administration, Microsoft 365, business applications, and peripheral device maintenance.
• Working knowledge of IT infrastructure, LAN/WAN, network configuration, internet and wireless connectivity, CCTV, audio-visual equipment, data backup and recovery, IT asset management, and information security.
• Ability to troubleshoot technical issues, perform preventive maintenance, manage software deployment, maintain technical documentation, and provide timely user support across departments.
• Proficiency in developing professional presentations and multimedia materials, including graphic design, video editing, and other corporate communication content.
• Strong communication, customer service, problem-solving, teamwork, organization, and time management skills, with the ability to handle multiple requests, maintain confidentiality, work under pressure, and travel to company sites or perform after-hours maintenance when required.

Responsibilities

• Provide timely technical support and user assistance for computer systems, business applications, office equipment, and connectivity issues.
• Support the maintenance and reliable operation of the organisation's IT infrastructure and network environment.
• Assist with the setup, configuration, troubleshooting, and routine maintenance of hardware and software.
• Produce multimedia materials and develop presentations to support internal communication and business initiatives.
• Create and maintain clear system documentation, user guides, and technical records.
• Monitor reported issues, track resolutions, and escalate complex technical concerns when required.
• Collaborate with departments to understand technology needs and help improve operational efficiency.

Skills

IT support

Windows administration

Microsoft 365

Network configuration

CCTV

Multimedia production

Presentation design

Technical documentation

Customer service

Communication

Education

IT/CS related degree

Tools

Microsoft Office

Adobe Creative Suite

Job description

About the role

The IT Assistant provides technical support and helps maintain the organisation's IT infrastructure, ensuring the reliable operation of computer systems, network connectivity, office equipment, and business applications. The role also supports digital communication initiatives through multimedia production, presentation development, system documentation, and user assistance, helping improve operational efficiency across all departments.

Key responsibilities

• Provide timely technical support and user assistance for computer systems, business applications, office equipment, and connectivity issues.
• Support the maintenance and reliable operation of the organisation's IT infrastructure and network environment.
• Assist with the setup, configuration, troubleshooting, and routine maintenance of hardware and software.
• Produce multimedia materials and develop presentations to support internal communication and business initiatives.
• Create and maintain clear system documentation, user guides, and technical records.
• Monitor reported issues, track resolutions, and **escalate** complex technical concerns when required.
• Collaborate with departments to understand technology needs and help improve operational efficiency.

What we're looking for

• Relevant qualification in Information Technology, Computer Science, Multimedia, or a related field, with relevant certifications or technical training preferred (e.g., TESDA CSS NC II, CompTIA, Microsoft, Cisco, or Adobe).
• Practical experience in IT technical support, including computer hardware and software installation, Windows administration, Microsoft 365, business applications, and peripheral device maintenance.
• Working knowledge of IT infrastructure, LAN/WAN, network configuration, internet and wireless connectivity, CCTV, audio-visual equipment, data backup and recovery, IT asset management, and information security.
• Ability to troubleshoot technical issues, perform preventive maintenance, manage software deployment, maintain technical documentation, and provide timely user support across departments.
• Proficiency in developing professional presentations and multimedia materials, including graphic design, video editing, and other corporate communication content.
• Strong communication, customer service, problem-solving, teamwork, organization, and time management skills, with the ability to handle multiple requests, maintain confidentiality, work under pressure, and travel to company sites or perform after-hours maintenance when required.