IT Assistant (Mandarin Speaking)

Flash Express; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

A leading logistics company in the Philippines is seeking a Technical Support Specialist to monitor and manage system issues while providing support to employees. The ideal candidate will hold a Bachelor’s degree in Computer Science or IT, be proficient in Mandarin and English, and possess strong technical support skills. This onsite role requires excellent communication abilities and a willingness to work six days a week.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Proven experience in system support or similar roles.
• Proficient in Mandarin and English (spoken and written).
• Strong technical support skills for software and hardware issues.
• Excellent communication skills with employees at all levels.
• Willing to work six days a week.
• Open to fresh graduates who can speak Mandarin.
• Willing to be onsite at Upper McKinley, Taguig.

Responsibilities

• Monitor, assess, fix and upgrade system and application issues.
• Provide comprehensive technical support to all company employees.
• Conduct regular preventive maintenance on hardware systems.
• Investigate and troubleshoot hardware problems including computers and printers and networked devices.
• Participate in planning, implementation, and management of IT projects within the company.

Skills

Technical support skills

Proficient in Mandarin

Excellent communication skills

Hardware trouble shooting

Software trouble shooting

Communication skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Job description

• Responsible to monitor, assess, fix and upgrade system and application issues so that systems function uninterruptedly.
• Provide comprehensive technical support to all company employees, addressing software and hardware-related inquiries and issues
• Conduct regular preventive maintenance on hardware systems and network equipment to mitigate potential errors or failures
• Investigate and troubleshoot hardware problems, including computers, printers, and all network-connected digital systems.
• Participate in the planning, implementation, and management of IT projects within the company.

Job Requirements

• Bachelor’s degree inComputer Science, Information Technology, or a related field
• Proven experience insystem supportor similar roles is an advantage
• Proficient in Mandarin and English(spoken and written)
• Strong technical support skills with the ability to handlesoftware and hardware-related issues
• Excellent communication skills with the ability to interact effectively with employees at all levels
• Willing to work six (6) days a week
• Open to fresh graduates who can speak Mandarin
• Willing to be assigned onsite at Upper McKinley, Taguig