Invoice Resolution Team Lead - Drive SLA Excellence

Merck Group; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Merck Group is seeking a seasoned Accounts Payable Supervisor in Metro Manila to lead the Invoice Issue Resolution team, ensuring high-quality service aligned with SLA. You will design daily plans, manage escalations, and drive KPI-driven performance improvement across the AP function.

The role requires a strong accounting background, 5+ years in AP with at least 3 years in a supervisory capacity, and proven leadership with coaching skills.

Qualifications

• Minimum 5 years’ experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.
• Experience working within a Shared Services environment is preferred.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise direct reports in Invoice Issue Resolution to ensure SLA-compliant service.
• Plan daily operations and work schedules to ensure coverage in key areas.
• Resolve escalated customer complaints or queries within turnaround time.
• Review KPI reports monthly and take corrective actions.
• Oversee AP month-end activities and ensure timely reports.
• Coach and mentor associates for growth and development.
• Arrange training and update training materials for new hires.
• Manage behavioral issues and recommend corrective actions.
• Drive process improvements and projects aligned with company objectives.

Skills

Analytical skills

Communication skills

MS Office

Accounting knowledge

SAP/Oracle

Attention to detail

Teamwork

Education

Bachelor’s degree in Accounting/Finance or related field

Tools

SAP

Oracle

Job description

Merck Group is seeking a seasoned Accounts Payable Supervisor in Metro Manila to lead the Invoice Issue Resolution team, ensuring high-quality service aligned with SLA. You will design daily plans, manage escalations, and drive KPI-driven performance improvement across the AP function.

The role requires a strong accounting background, 5+ years in AP with at least 3 years in a supervisory capacity, and proven leadership with coaching skills.