Invoice Issue Resolution Team Lead - Procurement APAC

Merck Group; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Merck Group is seeking a seasoned Accounts Payable Supervisor in Metro Manila to lead the Invoice Issue Resolution team, ensuring high-quality service aligned with SLA. You will design daily plans, manage escalations, and drive KPI-driven performance improvement across the AP function.

The role requires a strong accounting background, 5+ years in AP with at least 3 years in a supervisory capacity, and proven leadership with coaching skills.

Qualifications

• Minimum 5 years’ experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.
• Experience working within a Shared Services environment is preferred.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise direct reports in Invoice Issue Resolution to ensure SLA-compliant service.
• Plan daily operations and work schedules to ensure coverage in key areas.
• Resolve escalated customer complaints or queries within turnaround time.
• Review KPI reports monthly and take corrective actions.
• Oversee AP month-end activities and ensure timely reports.
• Coach and mentor associates for growth and development.
• Arrange training and update training materials for new hires.
• Manage behavioral issues and recommend corrective actions.
• Drive process improvements and projects aligned with company objectives.

Skills

Analytical skills

Communication skills

MS Office

Accounting knowledge

SAP/Oracle

Attention to detail

Teamwork

Education

Bachelor’s degree in Accounting/Finance or related field

Tools

SAP

Oracle

Job description

Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role

• Supervise direct reports assigned in Invoice Issue Resolution team to ensure efficiency and meet a high quality service according to Service Level Agreemens (SLA) set
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas.
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team's performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate aand timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommend appropriate corrective action.
• Able to drive process improvements and projects to align with the organizations objectives.

Education

• Bachelor’s/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields

Experience

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.
• Minimum 5 years’ experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle)
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!