International Voice – Tech & Consumer Services

Metacom Careers; Philippines; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers in Taguig invites applications for an International Voice – Tech & Consumer Services Customer Service Representative. On-site role suited for fresh graduates; no prior BPO experience required. You will handle international customer inquiries and provide accurate information.

You will work in shifting schedules, weekends and holidays when required, with performance-based incentives and an HMO for health coverage.

Qualifications

• High School graduate (old curriculum) or senior high school graduate.
• No BPO experience required.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with inquiries, concerns, and account-related requests.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic concerns when necessary.
• Document customer interactions and update records.
• Follow company policies, procedures, and quality standards.
• Maintain a professional and customer-focused approach.

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

International Voice – Tech & Consumer Services

On-site - Taguig No Exp Required Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Start your BPO career with a leading international account in McKinley West, Taguig! No BPO experience? No problem! Fresh graduates and career shifters are welcome to apply.

Position: Customer Service Representative

Work Setup: Onsite

Account: International Voice – Tech & Consumer Services

Schedule: Shifting Schedule

JOB DESCRIPTION

As a Customer Service Representative, you’ll assist international customers with their inquiries, concerns, and service-related needs. You’ll be responsible for providing accurate information, resolving customer concerns professionally, and delivering an excellent customer experience.

Your key responsibilities include:

• Handle inbound customer calls professionally and efficiently


• Assist customers with inquiries, concerns, and account-related requests


• Provide accurate information and appropriate solutions


• Troubleshoot basic concerns when necessary


• Document customer interactions and update records


• Follow company policies, procedures, and quality standards


• Maintain a professional and customer-focused approach

WHO CAN APPLY?

High School Graduate (Old Curriculum) or Senior High School Graduate

No BPO experience required

No Customer Service experience required

Willing to work onsite

Willing to work on shifting schedules, including weekends and holidays when required