Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing; Makati; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

HMO

Night shift differential

Performance incentives

Career growth

Job summary

TREG Outsourcing in Makati is seeking a Customer Service Representative for Voice Accounts. This on-site role handles inbound and outbound calls, with comprehensive training and support provided.

No experience is required, and you can expect competitive compensation including night shift differential, incentives, and an HMO, with growth opportunities in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication and conversational skills.
• Basic computer navigation and typing skills.
• Willing to work on a shifting schedule, including nights, weekends, and holidays.
• BPO experience is an advantage but not required.

Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.
• Provide accurate information regarding products, services, and account-related concerns.
• Troubleshoot customer issues and offer appropriate solutions.
• Document customer interactions and maintain accurate records.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

Good English communication

Typing skills

Adaptability

Education

High School Diploma (Old Curriculum or Senior High)

Tools

Basic computer navigation

Typing speed

Job description

Customer Service Representative/ VOICE / VIRTUAL PROCESS

TREG Outsourcing

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Hiring: Customer Service Representative (Voice Account) | 100% Virtual Recruitment Process

We are looking for customer-focused individuals to join our growing Customer Service team. If you have strong communication skills and enjoy helping customers over the phone, this opportunity is for you.

Why You Should Apply

• Voice Account – Handle inbound and outbound customer service calls.


• Easy-to-Learn Account – Comprehensive training and support provided.


• Competitive Compensation – Base salary, night shift differential, performance incentives, HMO, and other company benefits.


• Career Growth Opportunities – Build your career in the BPO industry with a stable and supportive company.

Primary Responsibilities

• Assist customers by answering inquiries and resolving concerns through phone calls.


• Provide accurate information regarding products, services, and account-related concerns.


• Troubleshoot customer issues and offer appropriate solutions.


• Document customer interactions and maintain accurate records.


• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.


• Good English communication and conversational skills.


• Basic computer navigation and typing skills.


• Willing to work on a shifting schedule, including nights, weekends, and holidays.


• BPO experience is an advantage but not required.

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