Intern Order Management & Fulfillment

Emma – The Sleep Company; Manila; On-site; PHP 134,000 - 201,000; Part time

Job summary

Emma – The Sleep Company in Manila seeks a graduating student or undergraduate with 12 or fewer academic units for an order management internship. You will monitor orders, coordinate with Customer Service, Production, and Ops, and support initiatives to improve accuracy and efficiency.

The role requires proactive, detail-oriented, and collaborative individuals who can report onsite at least twice weekly and commit for 6 months or longer. Applications via [e-mail].

Qualifications

• Analytical mindset and data-driven decision making.
• Strong collaboration and communication abilities.

Responsibilities

• Monitor and ensure the accurate creation, processing, and tracking of customer orders, while proactively identifying and resolving potential order fulfillment issues.
• Coordinate effectively with cross-functional stakeholders, including Customer Service, Software Development, Production, Operations, and Country Teams, to support seamless order management processes.
• Lead and contribute to initiatives that enhance order placement accuracy, operational efficiency, and end-to-end order visibility.
• Support Order Fulfillment Managers in daily operations and ensure timely revenue recognition through diligent monitoring, reporting, and execution of order management activities.

Skills

Analytical mindset

Data-driven

Collaborative

Strong communication

Leadership potential

Education

Graduating student or undergraduate college student

12 or less academic units in current/upcoming semester

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What You'll Do

• Monitor and ensure the accurate creation, processing, and tracking of customer orders, while proactively identifying and resolving potential order fulfillment issues


• Coordinate effectively with cross-functional stakeholders, including Customer Service, Software Development, Production, Operations, and Country Teams, to support seamless order management processes


• Lead and contribute to initiatives that enhance order placement accuracy, operational efficiency, and end-to-end order visibility


• Support Order Fulfillment Managers in daily operations and ensure timely revenue recognition through diligent monitoring, reporting, and execution of order management activities

Who We're Looking For

• Graduating student or undergraduate college student in Business Administration, Supply Chain, Engineering, or a related field, with a strategic mindset and strong commitment to delivering on promises


• Someone who has 12 or less academic units in the current and upcoming semester


• Fast-moving and execution-focused, with the ability to connect operational processes, data insights, and business priorities to drive results


• Strong structured thinker who can prioritize effectively, create clarity from complexity, connect the dots across functions, and understand business impact


• Analytical and data-driven, comfortable working with numbers to identify issues, uncover insights, and support informed decision-making


• Excellent collaborator and communicator, able to work effectively with stakeholders across Customer Service, Production, Operations, Software Development, and Country Teams


• Proactive and detail-oriented, with a track record of anticipating potential order fulfillment issues and driving timely resolutions


• Demonstrates leadership potential, taking ownership of projects that improve order accuracy, tracking, and process efficiency


• Someone who can report onsite for atleast twice a week and can commit for atleast 6-months or more

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [e-mail]