Insurance Account Support Specialist | Weekends Off | 1-Year BPO Exp Required

Telesys BPO; Pasig; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

HMO & dental benefits

Paid vacation and sick leave

Opportunities for promotion and career development

Wellness programs

Employee discounts

Job summary

A leading BPO company in Metro Manila is seeking a dedicated Call Center Agent to deliver outstanding customer service. In this full-time role, you will be the first point of contact, handling inquiries and resolving concerns with a commitment to quality service. Ideal candidates should have strong communication skills and be amenable to a shifting schedule. Join a supportive workplace that fosters career growth and offers competitive benefits including salary incentives, health coverage, and wellness programs.

Qualifications

• High School graduate with a college level or degree preferred.
• Strong written and verbal communication skills are necessary.
• Experience in customer service is a plus but training will be provided.
• Able to work in a fast-paced, high-volume call environment.
• Customer service experience is a plus; training provided.
• Amenable to shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Provide customer service and support to customers as the first point of contact.
• Handle inquiries, resolve concerns, and deliver quality service.

Skills

Strong communication skills

Ability to work in a fast-paced environment

Customer service experience

Shift work

Education

High School graduate

Job description

Overview

Onsite Interview | 1-Day Hiring Process | Same-Day Job Offer

Position: Call Center Agent/CSR

Job Type: Full-Time | Shifting Schedule

Location: Within Metro Manila

We’re looking for dedicated and customer-focused individuals to join our team as Insurance Support Agent. In this role, you'll serve as the first point of contact for our customers—handling inquiries, resolving concerns, and delivering top-tier service with every interaction.

Responsibilities

Provide customer service and support to customers as the first point of contact; handle inquiries, resolve concerns, and deliver quality service with every interaction.

Qualifications

• High School graduate (college level or degree is an advantage)
• Strong communication skills—both written and verbal
• Open to applicants with or without BPO experience
• Ability to work in a fast-paced, high-volume call environment
• Customer service experience is a plus (training provided)
• Amenable to work shifting schedules, including nights, weekends, and holidays

What We Offer

• Competitive salary with performance-based incentives
• HMO & dental benefits
• Paid vacation and sick leave
• Opportunities for promotion and career development
• Wellness programs and exclusive employee discounts
• A diverse, inclusive, and supportive workplace

Ready to Start?

Apply today and become part of a company that values customers