Insurance Processing Support (AU) | w/ 30K Sign On Bonus!

Intogreat Solutions; Quezon City; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Day 1 HMO Coverage + 2 Free Dependents

Mental Health & Wellness Support

Generous PTO Benefits

Career Growth and Development

Supportive Leadership

Job summary

IntoGREAT is seeking an Insurance Processing Support to assist our Australian insurance team from Quezon City. Responsibilities include policy processing, renewals, data entry, documentation management, and client servicing with brokers and insurers.

The role emphasizes accuracy, compliance, and efficient back-office support. The ideal candidate has 2+ years in AU General Insurance, experience with renewals and endorsements, and familiarity with Insight and Sunrise.

Qualifications

• AU General Insurance experience with insurers, underwriters, or insurance brokerage operations (2+ years).
• Experience processing policies, renewals, pre-renewals, quotations, endorsements and client servicing.
• Experience with multiple insurance product lines.
• Knowledge with Insight and Sunrise insurance software/tools are highly preferred.

Responsibilities

• Renewals: manage expiring policies, renewals, endorsements, and data input in systems.
• Debtors: generate reminders, periodic statements, and monitor aging/invoices; initiate collection procedures.
• Others: back-office processing tasks, filing, quotes/requotes, endorsements, claims experience; training participation; confidentiality adherence; communicate with onshore team.

Skills

Detail oriented

Organizational skills

Data entry

Tools

Insight

Sunrise

Job description

Insurance Processing Support (AU) | w/ 30K Sign On Bonus! Eastwood Avenue, Quezon City, Metro Manila, Philippines 2 - 5 Years Probationary

Job Description

Job Summary

We are seeking a detail-oriented Insurance Processing Support professional to provide administrative and operational support to our Australian insurance team. In this role, you will assist with policy processing, data entry, documentation management, renewals, endorsements, and client-related administrative tasks while ensuring accuracy and compliance with company and industry requirements. The ideal candidate has strong organizational skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment while delivering high-quality support to brokers, insurers, and clients.

Job Responsibilities

Renewals

• Review expiring insurance policies and identify upcoming renewals as per renewal report provided. Will work 4 weeks out from policy renewal date.
• Follow specific instructions noted regarding the renewals on the Broker spreadsheet (renewal report)
• Review and consider for the renewal incoming documentation, including policy endorsements, declarations, and other related paperwork.
• Input data accurately into Insight or any similar system, ensuring completeness and compliance with established procedures.
• Address and raise with the Broker any noticable discrepancies when processing
• Complete remarket of renewal on electronic platforms where possible otherwise seek out manual as per Broker request
• Maintain organized electronic and physical filing systems for policy documentation and records management.
• Follow established workflows and standard operating procedures to ensure consistency and efficiency in back-office processes.
• Renewal mainly tracked within Teams and processed in Insight (minor tracking Insight). Salesforce will act as the place where we charge the Broker for this task and may be used for tracking between offshore and onshore

Debtors

• Generate reminder notice ie statement or final notice based on past due time
• Prepare periodic statements to clients detailing outstanding balances, payments received, and any overdue amounts.
• Set up premium funding arrangements on instruction
• Initiate formal debt collection procedures for overdue accounts, following company policies and regulatory requirements.
• Monitor the aging of outstanding invoices and prioritize collection efforts based on the length of delinquency and account status.

Others

• Process all tasks as instructed by brokers
• NB, Filing tasks, Quotes/Requotes, Endorsements, Claims Experience Etc.
• Participate in training and development programs to enhance skills and knowledge relevant to back-office processing tasks and insurance industry practices
• Adhere to confidentiality and data protection policies when handling sensitive information.
• Communicate effectively with onshore team members and management to provide updates on work progress and address any issues or concerns.

Qualifications

• At least 2 years of minimum experience in AU General Insurance with insurers, underwriters, or insurance brokerage operations
• Experience processing insurance policies, renewals, pre-renewals, quotations, endorsements and client servicing activities.
• Experience with multiple insurance product lines
• Knowledge with Insight and Sunrise insurance software/tools are highly preferred

Why IntoGREAT?

• Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
• Day 1 HMO Coverage + 2 Free Dependents: Enjoy comprehensive healthcare coverage from your first day of employment, including HMO coverage for up to two dependents at no additional cost.
• Mental Health & Wellness Support: Your well-being matters. Access programs and benefits designed to support your mental health, wellness, and overall work-life balance.
• Generous PTO Benefits: Take the time you need to rest, recharge, and attend to personal commitments with our paid time-off program.
• Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
• Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

• Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!

Job Snapshot

Updated Date

16-Oct-2026

Department

Insurance

Location