Insurance Processing Support (Insurance Admin) - AU | Hybrid work setup

Intogreat Solutions; Quezon City; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Paid time off

Wellness programs

Training and development opportunities

Job summary

Intogreat Solutions is hiring for Insurance Processing Support (Insurance Admin) in a hybrid setup in Eastwood Ave, Quezon City, Metro Manila, Philippines. The role supports brokers and clients by handling policy changes, renewals, cancellations, and claims with accuracy and efficiency.

Ideal candidates have 2–3 years in insurance administration or related customer service, experience with Australian brokers or insurers, and strong MS Office and insurance documentation skills.

Qualifications

• 2–3 years of experience in insurance administration, account support, or customer service.
• Experience with Australian insurance brokers or insurers/companies.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and insurance documentation processes.

Responsibilities

• Provide client and administrative support/back up for aligned broker/s ensuring accuracy of information provided.
• Accurately process policy changes (new business, renewals, cancellations).
• Manage Monthly Statement process per Credit Control procedures.
• Assist broker in renewals per Renewal procedures.
• Ensure all cancellation notices are acted on and policies are current before cancellation date.
• Understand broker’s client base and be the primary contact in their absence.
• Manage incoming/outgoing post for self and broker.
• Provide overview of client claims and assist to progress claims.
• Support smooth office operations (answer phones, admin/reception tasks).
• Comply with company standards, processes, procedures and policies.

Skills

Communication skills

Organizational skills

Attention to detail

Customer focus

Task prioritization

Problem solving

Teamwork

Independent work

Tools

Excel

Word

Outlook

CBS

Insight insurance platform

Job description

Insurance Processing Support (Insurance Admin) - AU | Hybrid work setup Eastwood Avenue, Quezon City, Metro Manila, Philippines 2 - 3 Years Probationary

Job Description

Job Summary:

The role exists to support brokers and ensure clients receive seamless, high-quality service in their absence. Responsibilities include providing accurate client and administrative support, processing policy changes, managing renewals and cancellations, and assisting with claims and credit control procedures.

The position also contributes to smooth office operations while adhering to company standards and financial service obligations.

Job Responsibilities:

• Provide client and administrative support/back up for aligned broker/s ensuring accuracy of information provided.
• Accurately process policy changes, eg new business, renewals, cancellations, etc.
• Manage Monthly Statement process in accordance with Credit Control procedures.
• Assist broker to manage renewals in accordance with Renewal process procedures.
• Ensure all cancellation notices receive urgent attention and no client policy remains current after the Insurer’s cancellation date.
• Understand Broker’s client base and connections and promote yourself as the key contact in their absence.
• Manage own and broker’s incoming and outgoing post.
• Have an overview of client claims, provide support and assistance when necessary to ensure the claim progresses satisfactorily.
• Support smooth running of office - i.e. answer phones, assist with administrative/reception tasks and help other staff as required/requested.
• Comply with Company standards, processes, procedures and policies.
• Adhere to the obligations required of a Financial Service Provider.

Job Qualifications:

• At least 2 to 3 years of experience in insurance administration, account support, or customer service
• Experience working with Australian insurance brokers or insurers agencies/companies
• Strong understanding of insurance policy administration and documentation processes
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
• Experience in using CBS and/or Insight insurance platform is highly desirable
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Customer-focused approach with strong interpersonal skills
• Ability to prioritize workload and meet deadlines
• Strong problem-solving and administrative skills
• Ability to work independently and collaboratively within a team environment

Competitive Compensation Package:

An attractive salary and comprehensive benefits aligned with market standards.

Work-Life Balance Support:

Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.

Career Growth and Development:

Opportunities for training and development to help employees advance their skills and grow within the company.

Supportive Leadership:

A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!

Job Snapshot

Updated Date

07-Sep-2026

Department

Insurance