Insurance Operations VA — Hybrid (Makati/Pampanga)

Hammerjack; Metro Manila; Hybride; PHP 300 000 - 460 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Meals on site

Health coverage for dependents

Barista coffee on demand

Café bar

Résumé du poste

hammerjack is seeking a reliable Virtual Assistant to support Australian insurance teams from our Philippines offices in Makati or Pampanga. You will manage documentation, policy renewals, client records, and day-to-day workflows with a focus on accuracy and timely updates.

You'll coordinate with teams, maintain records with strong attention to detail, and ensure every task is completed to a high standard. Prior experience with Australian clients is a plus.

Qualifications

• 2–3 years of experience supporting Australian insurance businesses in an administrative or virtual assistant capacity.
• Experience using insurance platforms such as INSIGHT, WinBEAT, Office Tech, or similar systems.
• Strong organisational, time management, and multitasking skills with exceptional attention to detail.
• Ability to work independently, follow established processes, and manage competing priorities.
• Clear written and verbal communication skills with the confidence to provide timely updates and elevate issues appropriately.
• A proactive, dependable, and solutions-focused approach to supporting busy insurance teams.

Responsabilités

• Maintain Client Records: Organise and update digital files, ensuring records remain accurate, compliant, and easy to access.
• Manage Documentation: Upload invoices and insurance documents into the document management system in line with company processes.
• Coordinate Communications: Manage email correspondence and ensure enquiries and requests are handled promptly.
• Support Policy Renewals: Coordinate renewal activities, prepare pre-renewal communications, and obtain renewal terms, policy changes, and claims histories.
• Prepare Insurance Quotes: Source comparative quotations using current client information and claims data.
• Monitor Debtor Accounts: Retrieve debtor reports and issue payment reminders as required.
• Track Claims: Maintain accurate claims records and monitor claim progress within the CRM system.
• Keep Operations Running Smoothly: Follow established processes, communicate progress, and proactively escalate issues when needed.

Connaissances

Strong organisational skills

Time management

Clear communication

Independent worker

Proactive problem-solver

Outils

INSIGHT

WinBEAT

Office Tech

Description du poste

hammerjack is seeking a reliable Virtual Assistant to support Australian insurance teams from our Philippines offices in Makati or Pampanga. You will manage documentation, policy renewals, client records, and day-to-day workflows with a focus on accuracy and timely updates.

You'll coordinate with teams, maintain records with strong attention to detail, and ensure every task is completed to a high standard. Prior experience with Australian clients is a plus.