AU Insurance Virtual Assistant

hammerjack Pty Ltd; Angeles; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Hybrid work options

Modern offices

Barista coffee

Café bar

Complimentary meals

Health coverage

Transparent salary

Training and growth

Best Workplace award

Job summary

hammerjack is seeking a detail-focused AU Insurance Administrator to support day-to-day insurance operations by maintaining client records, coordinating renewals, and preparing quotes. Hybrid role in Pampanga with Australia-based clients requires strong organisation and clear communication.

This position offers growth opportunities, collaborative team environment, and structured processes to ensure timely, dependable support for clients and internal teams.

Qualifications

• At least 2–3 years of Australian insurance experience.
• Tier 2 Insurance Broking Compliance certification.
• Experience using INSIGHT, WinBEAT, OfficeTech, or similar platforms.
• Strong organisational, project management, and problem-solving skills.
• Excellent multitasking ability with attention to detail.
• Proactive and collaborative with process-driven work.
• Ability to follow established processes and work independently.
• Clear communication and progress reporting.

Responsibilities

• Maintain client records with accuracy and easy retrieval.
• Manage invoices and related records in the DMS.
• Keep communications flowing via emails and documentation.
• Coordinate pre-renewals with templates and schedules.
• Support renewal processing and highlight changes.
• Prepare comparative renewal quotes from client data.
• Assist debtor follow-ups and reminders when needed.
• Track and maintain claims activity in the CRM.

Skills

Australian insurance experience

Organisational skills

Project management

Problem-solving

Multitasking & detail focus

Communication & reporting

Proactive & collaborative work style

Education

Tier 2 Insurance Broking Compliance certification (AU)

Tools

INSIGHT

WinBEAT

OfficeTech

Job description

Keep client records, renewals, claims, and communications moving with accuracy and care. We’re looking for a detail-focused AU Insurance Administrator who can maintain reliable records, coordinate renewals, support quoting, and keep claims activity organised. If you enjoy structured processes, clear communication, and staying ahead of deadlines, this role is built for you.

Work Setup: Hybrid in Pampanga office

Role Overview

As our AU Insurance Administrator, you’ll support day-to-day insurance operations by maintaining client records, managing documents and communications, coordinating pre-renewal and renewal activity, preparing comparative quotes, following up debtor statements, and tracking claims. You’ll help ensure information stays accurate, accessible, and aligned with company processes so clients and internal teams receive timely, dependable support.

Key Responsibilities

• Maintain Client Records: Keep client information current and organise digital files for easy retrieval, accuracy, and compliance.

• Manage Documents: Save invoices and related records in the Document Management System in line with company protocols.

• Keep Communications Moving: Manage incoming and outgoing emails to support timely responses and proper documentation.

• Coordinate Pre-Renewals: Allocate renewal tasks and prepare pre-renewal templates, emails, and schedules.

• Support Renewal Processing: Obtain renewal terms and clearly highlight changes and claims history for review.

• Prepare Comparative Quotes: Source quotes using current client data and claims history to support informed renewal decisions.

• Assist Debtor Follow-Ups: Retrieve debtor reports and send statement reminders where required.

• Track Claims Activity: Monitor and manage claims in the CRM system, keeping records accurate, current, and easy to follow.

Skills & Experience

• At least 2–3 years of Australian insurance experience.

• Tier 2 Insurance Broking Compliance certification in AU insurance.

• Experience using INSIGHT, WinBEAT, OfficeTech, or other relevant insurance platforms.

• Strong organisational, project management, and problem-solving skills.

• Excellent multitasking ability with strong attention to detail.

• A proactive, collaborative approach to process-driven work.

• Ability to follow established processes and work independently.

• Clear communication skills, including the ability to report progress and raise issues promptly.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.