Australian Insurance VA

Hammerjack Pty. Ltd. Philippine Branch Office; Makati; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health coverage

Meals on site

Career growth

Job summary

hammerjack invites a proactive Insurance Virtual Assistant to join our Philippines team, delivering administrative and client support to Australian insurance brokers. The role emphasizes accuracy, timeliness, and a seamless client experience, with a hybrid setup (2 days onsite, 3 days remote) across Makati and Pampanga.

You’ll manage policy administration, renewals, and claims documentation, maintain records, coordinate schedules, and contribute to continuous improvement.

Qualifications

• Previous experience as Virtual Assistant or Administrative Assistant in insurance is preferred.
• Understanding of policy administration, renewals, and claims is desirable.
• Excellent written and verbal English communication with Australian clients.
• Strong organisational skills and ability to handle confidential information.
• Experience with CRM systems and collaboration tools.

Responsibilities

• Provide day-to-day admin support to brokers and internal teams.
• Handle client inquiries, emails, and timely follow-ups.
• Prepare insurance documents, quotations, policy renewals, and claims-related docs.
• Maintain accurate client records and databases.
• Monitor renewal schedules and deadlines for timely action.
• Coordinate appointments and reminders for brokers and clients.
• Identify opportunities to improve communication and processes.

Skills

VA experience

Insurance knowledge

English communication

Organisational skills

CRM familiarity

Collaboration tools

Multitasking

Customer service mindset

Tools

Insight

WinBEAT

Sunrise

Microsoft Outlook

Teams

Slack

Zoom

Job description

Help Australian insurance teams deliver exceptional service. We're looking for a proactive and detail-oriented Insurance Virtual Assistant who enjoys keeping operations organised, supporting clients, and ensuring nothing falls through the cracks. If you thrive in a fast-paced environment and take pride in delivering accurate, timely work, you'll play an essential role in helping our Australian insurance partners provide outstanding service.

Work Setup: Hybrid – 2 days onsite, 3 days work-from-home

Role Overview

As an Insurance Virtual Assistant, you'll provide administrative and client support to Australian insurance brokers and teams, helping manage day-to-day operations, policy administration, and client communications. You'll ensure tasks are completed accurately and on time while contributing to a seamless experience for both clients and internal stakeholders.

Key Responsibilities

• Support Insurance Teams: Provide day-to-day administrative support to brokers, advisors, and internal teams.
• Deliver Outstanding Client Service: Manage client enquiries, emails, and follow-ups with professionalism, accuracy, and timely communication.
• Assist with Policy Administration: Prepare insurance documents, quotations, policy renewals, and claims-related documentation.
• Maintain Accurate Records: Keep client information, databases, and documentation organised and up to date.
• Stay Ahead of Deadlines: Monitor renewal schedules, client activities, and key dates to ensure timely follow-up and action.
• Coordinate Schedules: Arrange appointments, meetings, and reminders to keep brokers and clients on track.
• Support Continuous Improvement: Identify opportunities to enhance client communication, administrative processes, and overall service delivery.

Skills & Experience

• Previous experience as a Virtual Assistant or Administrative Assistant, ideally within the insurance industry.
• Understanding of insurance processes, including policy administration, renewals, and claims, is highly desirable.
• Excellent written and verbal English communication skills, with confidence supporting Australian clients.
• Strong organisational skills with exceptional attention to detail and the ability to maintain confidentiality.
• Experience using CRM systems, insurance management platforms (such as Insight, WinBEAT, or Sunrise), and collaboration tools including Microsoft Outlook, Teams, Slack, and Zoom.
• Ability to manage multiple priorities, work independently, and consistently meet deadlines in a fast-paced environment.
• A proactive, customer-focused mindset with a passion for delivering exceptional service.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.