Virtual Assistant (Domestic Insurance)

Hammerjack; Metro Manila; Hybrid; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Hybrid work options

Meals on site

Health coverage for dependents

Barista coffee on demand

Café bar

Job summary

hammerjack is seeking a reliable Virtual Assistant to support Australian insurance teams from our Philippines offices in Makati or Pampanga. You will manage documentation, policy renewals, client records, and day-to-day workflows with a focus on accuracy and timely updates.

You'll coordinate with teams, maintain records with strong attention to detail, and ensure every task is completed to a high standard. Prior experience with Australian clients is a plus.

Qualifications

• 2–3 years of experience supporting Australian insurance businesses in an administrative or virtual assistant capacity.
• Experience using insurance platforms such as INSIGHT, WinBEAT, Office Tech, or similar systems.
• Strong organisational, time management, and multitasking skills with exceptional attention to detail.
• Ability to work independently, follow established processes, and manage competing priorities.
• Clear written and verbal communication skills with the confidence to provide timely updates and elevate issues appropriately.
• A proactive, dependable, and solutions-focused approach to supporting busy insurance teams.

Responsibilities

• Maintain Client Records: Organise and update digital files, ensuring records remain accurate, compliant, and easy to access.
• Manage Documentation: Upload invoices and insurance documents into the document management system in line with company processes.
• Coordinate Communications: Manage email correspondence and ensure enquiries and requests are handled promptly.
• Support Policy Renewals: Coordinate renewal activities, prepare pre-renewal communications, and obtain renewal terms, policy changes, and claims histories.
• Prepare Insurance Quotes: Source comparative quotations using current client information and claims data.
• Monitor Debtor Accounts: Retrieve debtor reports and issue payment reminders as required.
• Track Claims: Maintain accurate claims records and monitor claim progress within the CRM system.
• Keep Operations Running Smoothly: Follow established processes, communicate progress, and proactively escalate issues when needed.

Skills

Strong organisational skills

Time management

Clear communication

Independent worker

Proactive problem-solver

Tools

INSIGHT

WinBEAT

Office Tech

Job description

Keep insurance operations organised and running smoothly. We're looking for a reliable and detail-oriented Virtual Assistant who thrives on structure, accuracy, and keeping things on track. If you enjoy supporting insurance teams behind the scenes, managing documentation, and ensuring every task is completed with precision, this could be the perfect role for you.

Work Setup:

Hybrid (either hammerjack's Makati or Pampanga office)

Role Overview

As a Virtual Assistant, you'll provide administrative and operational support to Australian insurance teams, helping manage documentation, policy renewals, client records, and day-to-day workflows. Your attention to detail and proactive approach will help ensure efficient operations and a seamless experience for both clients and internal stakeholders.

Key Responsibilities

• Maintain Client Records: Organise and update digital files, ensuring records remain accurate, compliant, and easy to access.

• Manage Documentation: Upload invoices and insurance documents into the document management system in line with company processes.

• Coordinate Communications: Manage email correspondence and ensure enquiries and requests are handled promptly.

• Support Policy Renewals: Coordinate renewal activities, prepare pre-renewal communications, and obtain renewal terms, policy changes, and claims histories.

• Prepare Insurance Quotes: Source comparative quotations using current client information and claims data.

• Monitor Debtor Accounts: Retrieve debtor reports and issue payment reminders as required.

• Track Claims: Maintain accurate claims records and monitor claim progress within the CRM system.

• Keep Operations Running Smoothly: Follow established processes, communicate progress, and proactively escalate issues when needed.

Skills & Experience

• 2–3 years of experience supporting Australian insurance businesses in an administrative or virtual assistant capacity.

• Experience using insurance platforms such as INSIGHT, WinBEAT, Office Tech, or similar systems.

• Strong organisational, time management, and multitasking skills with exceptional attention to detail.

• Ability to work independently, follow established processes, and manage competing priorities.

• Clear written and verbal communication skills with the confidence to provide timely updates and elevate issues appropriately.

• A proactive, dependable, and solutions-focused approach to supporting busy insurance teams.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.