Australian Insurance VA - Flexible Hybrid Admin

Hammerjack Pty. Ltd. Philippine Branch Office; Makati; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health coverage

Meals on site

Career growth

Job summary

hammerjack invites a proactive Insurance Virtual Assistant to join our Philippines team, delivering administrative and client support to Australian insurance brokers. The role emphasizes accuracy, timeliness, and a seamless client experience, with a hybrid setup (2 days onsite, 3 days remote) across Makati and Pampanga.

You’ll manage policy administration, renewals, and claims documentation, maintain records, coordinate schedules, and contribute to continuous improvement.

Qualifications

• Previous experience as Virtual Assistant or Administrative Assistant in insurance is preferred.
• Understanding of policy administration, renewals, and claims is desirable.
• Excellent written and verbal English communication with Australian clients.
• Strong organisational skills and ability to handle confidential information.
• Experience with CRM systems and collaboration tools.

Responsibilities

• Provide day-to-day admin support to brokers and internal teams.
• Handle client inquiries, emails, and timely follow-ups.
• Prepare insurance documents, quotations, policy renewals, and claims-related docs.
• Maintain accurate client records and databases.
• Monitor renewal schedules and deadlines for timely action.
• Coordinate appointments and reminders for brokers and clients.
• Identify opportunities to improve communication and processes.

Skills

VA experience

Insurance knowledge

English communication

Organisational skills

CRM familiarity

Collaboration tools

Multitasking

Customer service mindset

Tools

Insight

WinBEAT

Sunrise

Microsoft Outlook

Teams

Slack

Zoom

Job description

hammerjack invites a proactive Insurance Virtual Assistant to join our Philippines team, delivering administrative and client support to Australian insurance brokers. The role emphasizes accuracy, timeliness, and a seamless client experience, with a hybrid setup (2 days onsite, 3 days remote) across Makati and Pampanga.

You’ll manage policy administration, renewals, and claims documentation, maintain records, coordinate schedules, and contribute to continuous improvement.