Night Insurance Ops Lead - Billing & Policy Servicing

Recruitify_HR; Manila; On-site; PHP 446,400 - 468,720; Full time

Job summary

Recruitify_HR is seeking an Operations Supervisor Insurance based in Alabang to manage daily operations of insurance support agents. The role focuses on ensuring timely handling of insurance billing processes and policy servicing while monitoring KPIs and leading a high-performing team. Candidates must have strong analytical and communication skills and at least 12 years of insurance experience, with 2-3 years in a contact center environment. This is an onsite position with a graveyard shift.

Qualifications

• 12 years of pure insurance experience required.
• 2-3 years of contact center experience with at least 1 year in a supervisory role.
• Strong working knowledge of insurance billing processes and ECC account management.

Responsibilities

• Supervise daily operations of insurance support agents.
• Ensure timely handling of insurance billing and policy servicing.
• Monitor and manage KPIs including productivity and SLA performance.

Skills

Insurance billing processes

Analytical skills

Communication skills

Documentation skills

Problem-solving skills

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

QA tools

CRM/contact center systems

Job description

Recruitify_HR is seeking an Operations Supervisor Insurance based in Alabang to manage daily operations of insurance support agents. The role focuses on ensuring timely handling of insurance billing processes and policy servicing while monitoring KPIs and leading a high-performing team. Candidates must have strong analytical and communication skills and at least 12 years of insurance experience, with 2-3 years in a contact center environment. This is an onsite position with a graveyard shift.