Insurance Ops Supervisor - Lead, Improve & Earn Bonuses

Crescendo Staffing and Business Consulting Inc.; Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

Crescendo Staffing and Business Consulting Inc. is seeking an Operations Supervisor in Manila to oversee day-to-day contact center operations. This role necessitates strong experience in insurance operations along with capabilities in team leadership and performance management.

The ideal candidate will have a solid background in billing accuracy, account management, and policy servicing. The position requires 1-2 years of insurance experience, a minimum of 2-3 years in contact centers, and at least 1 year in a leadership position.

Qualifications

• 1-2 years of pure insurance experience, preferably in account management.
• Minimum of 2-3 years of contact center experience.
• At least 1 year in a leadership or supervisory role.
• Experience with quality assurance tools and customer relationship management platforms.

Responsibilities

• Supervise daily operations of assigned contact center teams.
• Ensure compliance with insurance billing, account management, and policy servicing standards.
• Monitor team performance metrics and quality results.
• Conduct coaching, performance reviews, and documentation.
• Handle escalations and ensure timely resolution of issues.

Skills

Insurance billing processes

ECC account management

Analytical skills

Communication skills

Documentation skills

MS Office applications

QA tools

CRM platforms

Contact center systems

Detail-oriented

Education

Bachelor's degree

Job description

Crescendo Staffing and Business Consulting Inc. is seeking an Operations Supervisor in Manila to oversee day-to-day contact center operations. This role necessitates strong experience in insurance operations along with capabilities in team leadership and performance management.

The ideal candidate will have a solid background in billing accuracy, account management, and policy servicing. The position requires 1-2 years of insurance experience, a minimum of 2-3 years in contact centers, and at least 1 year in a leadership position.