Hybrid Insurance CSR: Customer Support Pro

8003 Accenture Inc Company; Muntinlupa; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate for a hybrid work setup in Muntinlupa. You will receive inbound calls from policy holders, agents and new customers, research using available resources, and provide clear resolutions.

The role requires a minimum of 12 months of BPO CSR experience in Insurance or related finance sectors, or 12 months in BPO with non-BPO financial exposure, plus voice proficiency at B2 level.

Qualifications

• 12+ months of BPO CSR experience in Insurance or related fields.
• Voice proficiency: B2 level.
• Open to BPO & non-BPO experience.

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business.

Skills

BPO CSR experience

Voice proficiency B2

Open to BPO & Non-BPO experience

Job description

Accenture in the Philippines is hiring a Customer Service Associate for a hybrid work setup in Muntinlupa. You will receive inbound calls from policy holders, agents and new customers, research using available resources, and provide clear resolutions.

The role requires a minimum of 12 months of BPO CSR experience in Insurance or related finance sectors, or 12 months in BPO with non-BPO financial exposure, plus voice proficiency at B2 level.