Insurance Account Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an attentive customer service specialist to handle inbound inquiries about insurance products and services. You will assist customers with policy information, claims status, billing inquiries, and coverage questions, ensuring clear explanations and professional support.

Responsibilities include processing policy updates, account changes, and customer requests with accuracy, documenting interactions in company systems, and escalating complex issues to the

Responsibilities

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR in the Philippines seeks an attentive customer service specialist to handle inbound inquiries about insurance products and services. You will assist customers with policy information, claims status, billing inquiries, and coverage questions, ensuring clear explanations and professional support.

Responsibilities include processing policy updates, account changes, and customer requests with accuracy, documenting interactions in company systems, and escalating complex issues to the