Insurance Customer Care Specialist — Onsite & Growth Path

Philippines; Philippines; Hybrid; PHP 187,000 - 312,000; Full time

Benefits offered by this job

HMO Coverage

Paid Training

13th Month Pay

Government-Mandated Benefits

Paid Leaves

Career Growth Opportunities

Continuous Training & Skills Develop.

Stable International BPO Account

Supportive and Professional Work Env.

Job summary

Philippines Insurance BPO is hiring an Insurance Customer Care Specialist to support customers with policies, billing, payments, and account inquiries while maintaining accuracy and delivering a professional customer experience. The role is onsite with a shifting schedule.

The position requires at least 1 year of Insurance or Billing account experience, strong English communication, and the ability to handle sensitive information in a fast-paced environment. Onsite work is required.

Qualifications

• At least 1 year of BPO experience.
• At least 1 year handling Insurance or Billing accounts.
• Voice account experience is required.
• High School Graduate under the old curriculum accepted.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.

Responsibilities

• Handle inbound calls about insurance, billing, payments, and account concerns.
• Assist customers with policy and billing inquiries.
• Provide accurate information following established procedures.
• Escalate complex issues to the appropriate department.
• Document interactions and update account details.
• Ensure data privacy and security during interactions.
• Maintain professionalism throughout interactions.
• Follow company policies, quality standards, and account procedures.

Skills

BPO experience

Insurance/Billing experience

Voice account

English communication

Customer service

Data privacy

Education

High school diploma

Tools

MS Office

Computer navigation

Job description

Philippines Insurance BPO is hiring an Insurance Customer Care Specialist to support customers with policies, billing, payments, and account inquiries while maintaining accuracy and delivering a professional customer experience. The role is onsite with a shifting schedule.

The position requires at least 1 year of Insurance or Billing account experience, strong English communication, and the ability to handle sensitive information in a fast-paced environment. Onsite work is required.