Insurance Customer Support Specialist (Hybrid, Night Shift)

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to handle inbound calls and deliver reliable support to policyholders, agents, and new customers. The role operates in a hybrid setup in Muntinlupa Axis One, requiring strong communication and problem-solving skills.

Applicants should have at least 12 months of BPO CSR experience in insurance or related fields or 12 months in a non-BPO financial sector, with voice proficiency at B2.

Qualifications

• At least 12 months of BPO CSR experience in Insurance or related fields.
• Voice proficiency: B2.
• Open to BPO & Non-BPO experience.

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research and provides information in response to queries.
• Provides resolutions to caller problems and explores alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues.
• Navigates through a data entry system and other relevant applications.
• Maintains documentation of all call information per SOPs.
• Completes compliance and regulatory training as required.
• Works on a hybrid setup in Muntinlupa Axis One.

Skills

Customer service

Communication

Problem solving

BPO experience

Tools

Data entry system

Job description

Accenture in the Philippines is seeking a Customer Service Associate to handle inbound calls and deliver reliable support to policyholders, agents, and new customers. The role operates in a hybrid setup in Muntinlupa Axis One, requiring strong communication and problem-solving skills.

Applicants should have at least 12 months of BPO CSR experience in insurance or related fields or 12 months in a non-BPO financial sector, with voice proficiency at B2.