Insurance Customer Support & Case Resolution Specialist

DXC Technology Inc.; Taguig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation & Sick Leave

Maternity/Paternity Leave

Training & Certification

Flexible Working Arrangements

Job summary

DXC Technology Philippines invites applications for a customer support role focusing on inbound calls from policy holders and providers. You will manage data entry, log cases, monitor SLAs, and resolve inquiries with accurate information.

The position emphasizes high-quality service and client satisfaction. DXC emphasizes in-person collaboration with office options and flexible arrangements, plus a comprehensive benefits package, including health and life insurance, leave benefits, and

Responsibilities

• Handle inbound calls from insurance policy holders and providers.
• Perform data entry of transactions and log cases per SLAs.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Conduct thorough research/investigation of cases to meet client expectations.
• Deliver high-quality, effective, and efficient service.

Job description

DXC Technology Philippines invites applications for a customer support role focusing on inbound calls from policy holders and providers. You will manage data entry, log cases, monitor SLAs, and resolve inquiries with accurate information.

The position emphasizes high-quality service and client satisfaction. DXC emphasizes in-person collaboration with office options and flexible arrangements, plus a comprehensive benefits package, including health and life insurance, leave benefits, and