Customer Service Representative for Life Insurance

DXC Technology Inc.; Taguig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation & Sick Leave

Maternity/Paternity Leave

Training & Certification

Flexible Working Arrangements

Job summary

DXC Technology Philippines invites applications for a customer support role focusing on inbound calls from policy holders and providers. You will manage data entry, log cases, monitor SLAs, and resolve inquiries with accurate information.

The position emphasizes high-quality service and client satisfaction. DXC emphasizes in-person collaboration with office options and flexible arrangements, plus a comprehensive benefits package, including health and life insurance, leave benefits, and

Responsibilities

• Handle inbound calls from insurance policy holders and providers.
• Perform data entry of transactions and log cases per SLAs.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Conduct thorough research/investigation of cases to meet client expectations.
• Deliver high-quality, effective, and efficient service.

Job description

Job Description

Paving the way in Digital Transformation DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.

Responsible in handling inbound calls from insurance policy holders and providers. Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs). Accountable in the monitoring and timely resolution of customer inquiries and requests. Provides accurate, valid, and complete information with the use of the right methods and tools. Conducts thorough research and investigation of cases to meet client’s expectations. Deliveries high quality, effective, and efficient service.

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements. If you are motivated to deliver excellent result, want to grow your career and make a difference come join us! At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.