Customer Service & Process Optimization Specialist

DXC Technology Inc.; Hinoba-an; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Collaborative and inclusive workplace

Job summary

DXC Technology is hiring Customer Service Representatives in Manila for the Life Insurance industry. You will handle business process transactions with accuracy, collaborate with senior analysts, and support data analysis to improve processes.

The role requires a Bachelor's degree and about 2+ years of relevant experience, along with a proactive, continuous-learning mindset. This full-time position offers competitive compensation and growth opportunities in a collaborative, inclusive workplace.

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions with accuracy.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Business process management

Process optimization

Data analysis

Continuous learning

Education

Bachelor's degree or equivalent

Job description

DXC Technology is hiring Customer Service Representatives in Manila for the Life Insurance industry. You will handle business process transactions with accuracy, collaborate with senior analysts, and support data analysis to improve processes.

The role requires a Bachelor's degree and about 2+ years of relevant experience, along with a proactive, continuous-learning mindset. This full-time position offers competitive compensation and growth opportunities in a collaborative, inclusive workplace.