Senior Manager - Business Process Transactions

DXC Technology Inc.; Taguig; On-site; PHP 4,209,260 - 5,411,906; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

15 - 20 Days’ Vacation

Expanded maternity leave

Company-sponsored trainings

SMART First Working Arrangements

Job summary

DXC Technology Inc. is seeking a Senior Manager - Business Process Transactions located in Taguig, Philippines. The ideal candidate will possess over 15 years of experience in business process outsourcing, specifically within the Life & Annuities domain. Critical responsibilities include process improvement, operational oversight, and team leadership. The position comes with comprehensive benefits including health insurance, generous leave policies, and employee training programs. Join a dynamic team focused on efficiency and performance.

Qualifications

• Minimum 8 years of experience in L&A and overall 15+ years in the BPS call center space.
• Proven experience in business process transactions.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Lead process improvement initiatives and manage daily operations.
• Collaborate with cross-functional teams to enhance and streamline business processes.
• Participate in budget planning and resource allocation.

Skills

Life & Annuities domain expertise

Problem solving

Risk management

Business process management

Team leadership

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field

Tools

Insurance technology platforms

Automation tools

Job description

Senior Manager - Business Process Transactions

DXC Technology Philippines Taguig, National Capital Region, Philippines

Key Responsibilities

• Life & Annuities domain expert with call center experience
• Hands on problem solving, risk mgmt. and drive solutions
• Minimum 8 years of experience in L&A and overall experience of 15+ in the BPS call center space
• Optimizing operational expenses while ensuring delivery remains within budget
• Experience with insurance technology platforms, automation tools, and digital transformation initiatives.
• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance.
• Supervise and mentor a team of managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to enhance and streamline business processes.
• Analyze data and performance metrics to identify areas for improvement.
• Ensure that the team meets or exceeds performance targets and quality standards.
• Participate in budget planning and resource allocation.
• Report regularly on process performance and improvements.
• Contribute to the development of strategic process-related plans.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Benefits

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.