Life Insurance Support & Process Improvement Specialist

DXC Technology; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

DXC Technology is hiring Customer Service Representatives for the Life Insurance industry in Manila. Full-time employment at our Manila IPC McKinley Hill location.

The role focuses on accurate business process transactions, collaboration with senior analysts, and contributing to process improvements. The ideal candidate will bring a relevant degree or equivalent experience, 2+ years in business processes, and a commitment to ongoing learning and professional growth.

Qualifications

• Bachelor's degree or equivalent is required.
• Typically 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Customer service experience

Process improvement mindset

Data analysis

Continuous learner

Education

Bachelor's degree or equivalent

Job description

DXC Technology is hiring Customer Service Representatives for the Life Insurance industry in Manila. Full-time employment at our Manila IPC McKinley Hill location.

The role focuses on accurate business process transactions, collaboration with senior analysts, and contributing to process improvements. The ideal candidate will bring a relevant degree or equivalent experience, 2+ years in business processes, and a commitment to ongoing learning and professional growth.