Customer Service Representatives - Life Insurance

DXC Technology; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

DXC Technology is hiring Customer Service Representatives for the Life Insurance industry in Manila. Full-time employment at our Manila IPC McKinley Hill location.

The role focuses on accurate business process transactions, collaboration with senior analysts, and contributing to process improvements. The ideal candidate will bring a relevant degree or equivalent experience, 2+ years in business processes, and a commitment to ongoing learning and professional growth.

Qualifications

• Bachelor's degree or equivalent is required.
• Typically 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Customer service experience

Process improvement mindset

Data analysis

Continuous learner

Education

Bachelor's degree or equivalent

Job description

Job Description:

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: Customer Service Representatives - Life Insurance Industry

Location: DXC Manila IPC McKinley Hill, Taguig City
Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a Customer Service Representatives - Life Insurance Industry who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities:

• Execute business process transactions, focusing on accuracy and adherence to procedures.


• Collaborate with senior analysts and managers.


• Participate in process improvement projects and data analysis.


• Assist in identifying process bottlenecks and quality assurance.


• Ensure compliance with established standards and procedures.


• Support senior analysts in analyzing data trends and reporting.


• Assist in updating and maintaining process documentation.


• Work with the team to meet performance targets and quality standards.

Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience


• Typically, 2+ years of relevant work experience


• Proven experience in business process transactions


• Proficiencies in business process management and optimization


• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus


• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What We Offer

• Competitive compensation and benefits


• Professional growth opportunities


• A collaborative and inclusive workplace

About DXC:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more ondxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.