Senior Manager - Business Process Transactions

DXC Technology; Taguig; On-site; PHP 3,000,000 - 4,600,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation and Sick Leave

Maternity/Paternity Leave

Training and Certification

Retirement Program

Job summary

DXC Technology Philippines in Taguig seeks a Senior Manager - Business Process Transactions to lead BPS call center operations and drive transformation programs across our cloud, applications, and outsourcing services. You will mentor managers and analysts while partnering with cross-functional teams to improve efficiency and compliance.

The role requires 15+ years in BPS/call center spaces, minimum 8 years in L&A, and a proven track record in cost optimization and budget adherence.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Proven experience in business process transactions and BPM.
• Continuous learner with industry knowledge and technology.

Responsibilities

• Act as life & annuities domain expert with call center experience.
• Lead process improvement initiatives and manage daily operations.
• Supervise and mentor managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to streamline processes.
• Analyze data and performance metrics to identify improvements.

Skills

Business process management

Process optimization

Leadership

Data analysis

Education

Bachelor's degree in a relevant field

Tools

Six Sigma

PMP

Job description

Job Description:

Senior Manager - Business Process Transactions

DXC Technology Philippines Taguig, National Capital Region, Philippines

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Key Responsibilities

• Life & Annuities domain expert with call center experience
• Hands on problem solving, risk mgmt. and drive solutions
• Minimum 8 yrs of experience in L&A and overall experience of 15+ in the BPS call center space
• Optimizing operational expenses while ensuring delivery remains within budget
• Experience with insurance technology platforms, automation tools, and digital transformation initiatives.
• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance.
• Supervise and mentor a team of managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to enhance and streamline business processes.
• Analyze data and performance metrics to identify areas for improvement.
• Ensure that the team meets or exceeds performance targets and quality standards.
• Participate in budget planning and resource allocation.
• Report regularly on process performance and improvements.
• Contribute to the development of strategic process-related plans.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days' Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.