Customer Service Representative for Life Insurance

DXC Technology; Taguig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Vacation and Sick Leave

Maternity/Paternity leave

Flexible Work Arrangements

Job summary

DXC Technology Philippines is seeking a customer service professional to handle inbound calls from insurance policy holders and providers, and to enter and track cases within SLAs.

You will deliver accurate information, resolve inquiries, and contribute to a supportive, compliant, and collaborative workplace that values performance, training, and flexible working arrangements.

Qualifications

• Experience in call center or customer service environments is preferred.
• Ability to enter and track transactions accurately within SLA requirements.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound calls from insurance policy holders and providers.
• Manage data entry of transactions and log cases per SLAs.
• Monitor and resolve customer inquiries and requests in a timely manner.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Conduct research and investigate cases to meet client expectations.
• Deliver high-quality, effective, and efficient service.

Skills

Call handling

Customer service

Data entry

Job description

Job Description

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin's Top 15 Companies in the Philippines.

Responsibilities

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client's expectations
• Deliveries high quality, effective, and efficient service

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

Compensation & Benefits

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.