Insurance Customer Service Associate | With up to PHP 30K Joining Bonus*

Accenture; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Allowances

Performance incentives

Training & certification

Paid leaves

Job summary

Accenture is hiring a Customer Service Representative – Insurance in the Philippines to review documents, verify agent details, analyze data, and encode information for processing. The role requires handling agent and license data, updating records, and initiating next steps in the workflow, with flexibility for shift schedules and onsite work in Cubao, Quezon City.

Ideal candidates include college graduates or those with at least 1 year in insurance/healthcare/retirement services/financial

Qualifications

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college
• With at least 1 year of work experience in Insurance Accounts, Healthcare Accounts, Retirement Services Accounts, or Financial Accounts

Responsibilities

• Review completeness and compliance of documents received.
• Verify accuracy of agent and license information.
• Analyze data to determine appropriate handling.
• Encode agent, license, and commission details accurately.
• Update agent records and create/post correspondences as needed.
• Identify next steps based on workflow and initiate transactions.

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative - Insurance, your responsibilities will include:

• Review completeness and compliance of documents received.

• Verify accuracy of agent and license information.

• Analyze data to determine appropriate handling.

• Encode agent, license, and commission details accurately.

• Update agent records and create/post correspondences as needed.

• Identify next steps based on workflow and initiate transactions.

About You: The ideal candidate will have the following skills and experience:

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college

• With at least 1 year of work experience in any or a combination of the following:

  • Insurance Accounts

  • Healthcare Accounts

  • Retirement Services Accounts

  • Financial Accounts

• Willing to work full-time onsite in Cubao, Quezon City

• Flexible with shifting schedules and holiday work