Customer Service Representative Insurance Account | BPO Healthcare Exp Accepted

Accenture; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO coverage

Allowances & bonuses

Training & certification

Paid leaves

Job summary

Accenture Philippines is seeking a Customer Service Representative - Insurance to review documents and verify agent and license information. You will analyze data to determine appropriate handling and ensure accurate encoding of agent, license, and commission details.

This full-time onsite role in Cubao, Quezon City requires flexibility with shifting schedules and holiday work. Accenture offers benefits including HMO coverage from day 1, allowances and bonuses, training and certification, and

Qualifications

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college.
• At least 1 year of work experience in Insurance Accounts, Healthcare Accounts, Retirement Services Accounts, or Financial Accounts.

Responsibilities

• Review completeness and compliance of documents received.
• Verify accuracy of agent and license information.
• Analyze data to determine appropriate handling.
• Encode agent, license, and commission details accurately.
• Update agent records and create/post correspondences as needed.
• Identify next steps based on workflow and initiate transactions.

Skills

Data analysis

Attention to detail

Communication skills

Education

College degree or higher

Associate degree

Undergraduate (2nd year completed)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative - Insurance, your responsibilities will include:

• Review completeness and compliance of documents received.

• Verify accuracy of agent and license information.

• Analyze data to determine appropriate handling.

• Encode agent, license, and commission details accurately.

• Update agent records and create/post correspondences as needed.

• Identify next steps based on workflow and initiate transactions.

About You: The ideal candidate will have the following skills and experience:

• Open to college graduates, associate degree holders, and undergraduates who completed at least 2nd year in college

• With at least 1 year of work experience in any or a combination of the following:

  • Insurance Accounts

  • Healthcare Accounts

  • Retirement Services Accounts

  • Financial Accounts

• Willing to work full-time onsite in Cubao, Quezon City

• Flexible with shifting schedules and holiday work

*Terms and conditions apply