Insurance Account Specialist

Philippines; Philippines; Hybrid; PHP 187,000 - 312,000; Full time

Benefits offered by this job

HMO Coverage

Paid Training

13th Month Pay

Government-Mandated Benefits

Paid Leaves

Career Growth Opportunities

Continuous Training & Skills Develop.

Stable International BPO Account

Supportive and Professional Work Env.

Job summary

Philippines Insurance BPO is hiring an Insurance Customer Care Specialist to support customers with policies, billing, payments, and account inquiries while maintaining accuracy and delivering a professional customer experience. The role is onsite with a shifting schedule.

The position requires at least 1 year of Insurance or Billing account experience, strong English communication, and the ability to handle sensitive information in a fast-paced environment. Onsite work is required.

Qualifications

• At least 1 year of BPO experience.
• At least 1 year handling Insurance or Billing accounts.
• Voice account experience is required.
• High School Graduate under the old curriculum accepted.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.

Responsibilities

• Handle inbound calls about insurance, billing, payments, and account concerns.
• Assist customers with policy and billing inquiries.
• Provide accurate information following established procedures.
• Escalate complex issues to the appropriate department.
• Document interactions and update account details.
• Ensure data privacy and security during interactions.
• Maintain professionalism throughout interactions.
• Follow company policies, quality standards, and account procedures.

Skills

BPO experience

Insurance/Billing experience

Voice account

English communication

Customer service

Data privacy

Education

High school diploma

Tools

MS Office

Computer navigation

Job description

INSURANCE CUSTOMER CARE SPECIALIST

Salary: Up to PHP 28,000
Signing Bonus: ₱30,000
Work Setup: Onsite
Account: Insurance | Billing | Voice
Schedule: Shifting Schedule

Role Description

Join our growing Insurance BPO team as an Insurance Customer Care Specialist. You will assist customers with insurance policies, billing, payments, and account-related concerns while providing accurate information and delivering a professional customer experience. This opportunity is ideal for BPO professionals with at least 1 year of experience handling an Insurance or Billing account who want to further develop their customer service and account-handling skills in an international environment.

Key Responsibilities

• Handle inbound customer calls regarding insurance policies, billing, payments, and account concerns.
• Assist customers with insurance policy and billing-related inquiries.
• Provide accurate and timely information based on established procedures.
• Address customer concerns professionally and work toward appropriate resolutions.
• Process billing, payment, and account-related requests accurately.
• Document customer interactions and update account information.
• Verify customer information while following data privacy and security procedures.
• Escalate complex insurance or billing concerns to the appropriate department.
• Maintain a high level of professionalism and customer service throughout every interaction.
• Follow company policies, quality standards, and account-specific procedures.

Qualifications

• At least 1 year of BPO experience.
• At least 1 year of experience handling an Insurance or Billing account is required.
• Voice account experience is required.
• High School Graduate under the old curriculum is accepted.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.

Willing to work onsite.

Willing to work on a shifting schedule, including weekends and holidays when required.

Comfortable handling insurance, billing, payment, and account-related concerns.

Strong attention to detail and ability to follow established processes.

Skills & Competencies

• Excellent communication and active listening skills
• Strong customer service skills
• Knowledge of insurance and billing processes
• Strong problem-solving and decision-making abilities
• Good attention to detail
• Ability to handle billing and account-related transactions accurately
• Strong computer and navigation skills
• Ability to multitask and work under pressure
• Adaptability to a fast-paced BPO environment
• Professional and customer-focused attitude
• Ability to handle sensitive customer and account information

What We Offer

• Competitive Salary Package – Up to PHP 28,000
• ₱30,000 Signing Bonus
• HMO Coverage
• Paid Training
• 13th Month Pay
• Government-Mandated Benefits
• Paid Leaves
• Career Growth Opportunities
• Continuous Training & Skills Development
• Stable International BPO Account
• Supportive and Professional Work Environment

READY TO BUILD YOUR CAREER IN INSURANCE?

Take the next step in your BPO career and join our Insurance Customer Care Team!

Experience: <1 Yr Exp