Customer Experience Specialist — Onsite BPO Support

EXL Talent Acquisition Team; Iloilo; On-site; PHP 279,000 - 391,000; Full time

Job summary

EXL is seeking a Customer Service Representative to handle billing transactions and provide technical support to policyholders in a fast-paced contact center. You will deliver outstanding service with a positive attitude and contribute to a collaborative environment.

The role requires 1 year of international voice BPO experience, strong English communication, flexible shifts, and onsite work in the Philippines. Join a team focused on customer experience and operational excellence.

Qualifications

• Self-motivated and able to work in a team environment.
• Ability to work flexible shifts is essential.
• Active listening and recognizing client objectives and needs.
• Understand cultural context and client’s state of mind.
• Call control and multitasking in a fast-paced setting.
• Experience with PC learning and self-directed training.
• At least 1 year international voice BPO experience.
• Good or above-average English communications skills.
• Amenable to work onsite.

Responsibilities

• Interact with customers and provide information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems and coordinate with internal departments for resolution.
• Handle straightforward issues and refer complex ones to senior staff.
• Provide excellent customer service focusing on a great experience.

Skills

CX

Computer Skills

Job description

EXL is seeking a Customer Service Representative to handle billing transactions and provide technical support to policyholders in a fast-paced contact center. You will deliver outstanding service with a positive attitude and contribute to a collaborative environment.

The role requires 1 year of international voice BPO experience, strong English communication, flexible shifts, and onsite work in the Philippines. Join a team focused on customer experience and operational excellence.