Insurance Customer Support Specialist

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 379,000; Full time

Benefits offered by this job

Health Insurance

Paid training

Performance-based incentives

Career growth opportunities

Job summary

A leading communications consultancy based in Quezon City is seeking an Insurance Account Representative for a dayshift role. This position involves assisting clients with insurance inquiries, claims, and policy questions. Ideal candidates should be detail-oriented and customer-focused, with at least a year of BPO experience, or be fresh graduates willing to learn. The role requires good communication skills and on-site availability. Competitive salary and work environment offered.

Qualifications

• Minimum of 1 year of BPO experience.
• Open for fresh graduates.
• On-site availability in Quezon City.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Guide policies, claims, and coverage.
• Assist clients with submissions and updates.
• Record all interactions accurately.
• Escalate complex cases to supervisors.
• Maintain quality and client satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Solution-driven

Basic computer skills

Education

At least a 2nd-year college undergraduate or college graduate

Job description

A leading communications consultancy based in Quezon City is seeking an Insurance Account Representative for a dayshift role. This position involves assisting clients with insurance inquiries, claims, and policy questions. Ideal candidates should be detail-oriented and customer-focused, with at least a year of BPO experience, or be fresh graduates willing to learn. The role requires good communication skills and on-site availability. Competitive salary and work environment offered.