Retail Account Agent

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth

Paid training from Day 1

Supportive work environment

Job summary

A leading BPO company in Cebu City is seeking Retail Account Agents to manage customer inquiries and assist with product purchases. This role offers a competitive salary, performance incentives, and paid training. Candidates should be detail-oriented high school graduates with strong customer service skills. A supportive and team-oriented environment is provided for career growth opportunities. Interested applicants can apply now and start their journey in the retail account management sector.

Qualifications

• Must be a High School or Senior High School graduate, a College degree is preferred.
• Customer-focused with a detail-oriented mindset.
• Basic computer and multitasking skills are essential.
• Willingness to work onsite in Cebu City.

Responsibilities

• Manage retail client accounts and address customer inquiries.
• Provide product and pricing information to customers.
• Assist customers with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Meet quality and customer satisfaction standards.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate (College preferred)

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

About Caldwell Communication

Caldwell Communication is actively hiring Retail Account Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Retail Account Agents to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions and account activities
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and account management processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

Why Join Us:

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Apply Now

Start your career as a Retail Account Agent at Caldwell and help clients enjoy smooth and seamless shopping experiences.

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