Infrastructure Subject Matter Expert

Questronix Corporation; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Questronix Corporation in Manila is seeking a thorough data analyst to drive incident investigations. You will read logs, validate findings with data, and use AI tools to support decision-making. The role demands structured problem solving, clear diagrams for explanations, and effective communication of complex ideas.

Onsite daily, occasional OT or weekend work may be required. Strong attention to detail and the ability to piece together information across systems are essential for root-cause

Qualifications

• Onsite everyday following CB core hours; OT or weekend work may be required.
• Understands various Infra (network, middleware, servers).
• Ability to explain using diagrams/illustrations.
• Clear verbal communication; simplify complex ideas.
• Thorough analysis to identify event triggers and scenarios.
• Ability to assemble information into a cohesive analysis.
• Read logs and interpret them meaningfully.
• Meticulous with strong attention to detail.

Responsibilities

• Uses data in analysis to identify trends and patterns.
• Confirms/validates findings using data.
• Uses AI and other tools to get/validate information.
• Challenges reasoning by asking the right questions and validates with data.
• Proposes quick and long-term solutions; considers options to reach decisions.
• Follows a structured method to investigate and solve problems.
• Finds ways to get things done despite challenges/roadblocks.

Skills

Data analysis

Trend analysis

Data validation

AI tools

Root cause analysis

Problem solving

Critical thinking

Communication

Tools

IBM ACE

Instana

WAS

Oracle

F5 Load Balancer

Job description

Job Description:

• uses data in analysis; seeks trends/patterns
• able to confirm/validate findings using data
• uses AI and other tools to get/validate information
• seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
• thinks of solutions to resolve a problem (quick fix/short-term/long-term)
• suggests options to elicit decision; collaborates to arrive at the best solution
• follows a structured way or method to investigate and solve problems
• finds ways to get things done and doesn't just stop when presented with challenges/roadblocks

Qualifications

• needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
• understands various Infra (e.g. network, middleware, servers, etc)
• able to explain through diagrams/illustrations
• can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
• can do thorough analysis/investigation to determine event triggers and scenarios;
• can put together pieces of information to formulate a conclusive and cohesive analysis
• can read logs and interprets them meaningfully
• meticulous and has attention to details

Technical

• Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
• Network / F5 Load Balancer
• Sys Ad /Server
• Database (Oracle)