Subject Matter Expert | Technical Support Account | Cyberpark

ibex; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

ibex in the Philippines seeks a Subject Matter Expert to oversee day-to-day operations, performance and results for assigned teams, ensuring quality and accuracy in all tasks. The role requires extensive knowledge of relevant systems and the ability to guide junior staff.

You will work on-site at the IBEX Cyberpark site, collaborate across departments, and start ASAP to support high-tech IT, Telco or data center environments with strong communication and analytical skills.

Qualifications

• Experience in the high-tech industry, preferably in IT, Telco or data centers
• Track record in providing excellent service while in Level 1 support
• Knowledgeable on product or account he or she will be supporting
• Amenable to work on-site
• Willing to work in IBEX Cyberpark site
• Can start ASAP

Responsibilities

• Oversee day-to-day operation, performance and results for assigned teams
• Ensure work is performed with quality and accuracy
• Support escalation handling and reporting

Skills

Strong communication

Above average reporting

Excellent analytical

Organizational & time management

Job description

The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with quality, accuracy and with the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support.

Responsibilities

The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with quality, accuracy and with the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support.

Qualifications

Knowledge

• Experience in the high-tech industry, preferably in IT, Telco or data centers
• Track record in providing excellent service while in Level 1 support
• Knowledgeable on product or account he or she will be supporting
• Amenable to work on-site
• Willing to work in IBEX Cyberpark site
• Can start ASAP

Skills

• Strong communication skills
• Above average reporting skills
• Excellent analytical skills
• Must possess effective organizational skills and time management skills

Abilities

• Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
• Ability to problem solve independently and make fast but high-quality decisions
• Ability to create, interpret and analyze reports
• Ability to exhibit professionalism
• Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers.
• Ability to work a flexible schedule (graveyard/shifting schedule)