Senior IT Operations Engineer

ECLARO; Quezon City; On-site; PHP 450,000 - 900,000; Full time

Job summary

ECLARO is seeking an IT Operations / Systems Administrator to support core applications such as Automation Engine, LifePRO, and EAS. The role involves designing automation workflows, incident management, and applying security best practices in a fast-paced IT environment.

The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and hands-on AWS experience. The position emphasizes problem-solving, teamwork, and continuous improvement across nightly cycle support and project

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3 - 5 years.
• Self-motivated and able to work independently.
• Analytical thinking, problem solving, and leadership.
• Teamwork and collaboration.

Responsibilities

• Provide technical support, configuration, and troubleshooting for core applications (Automation Engine, LifePRO, EAS).
• Design and modify moderately complex automation workflows or batch processes.
• Identify root cause and lead root cause analyses for incidents.
• Manage full project lifecycle from design to implementation.
• Understand network and application security and permissions.
• Coordinate with business, IT, or vendors to resolve issues.
• Contribute to project plans and timelines, ensuring changes follow policy.

Skills

Problem solving

Leadership

Teamwork

Self-motivated

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

AWS EC2

AWS S3

AWS CloudWatch

Intune

NinjaOne

AWS Systems Manager

Datadog Monitoring

Lambda / Step Functions

Job description

JOB IDENTIFICATION

REPORTING RELATIONSHIPS

• Reports To: Lexi Paynter
• Interfaces With: N/A

DETAILS OF DUTIES AND RESPONSIBILITIES

• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job - experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes

QUALIFICATION STANDARDS

JOB PROFILE

• Education: Bachelor’s degree or equivalent experience
• Experience: 3 - 5 years
• Self-motivated
• Analyzing informationProblem solving skills Leadership
• Teamwork

Must-Haves:

• AWS Core Services: Hands-on experience with EC2, S3, and CloudWatch for instance management and monitoring.
• Automation / Batch Workflow Configuration: Strong understanding of scheduling, dependency mapping, and error handling. Able to modify and build new workflows.
• PowerShell Scripting: Ability to modify and troubleshoot scripts. Can build simple scripts from scratch.
• Patch Management: Experience with Windows server and/or workstation patching, leveraging tools like Intune, NinjaOne, or AWS Systems Manager. (The experience in patch management is the important part. The specific tools are not required.)
• Networking & Systems Fundamentals: Solid understanding of Active Directory, group policies, etc.
• Service Desk Escalation Support: Ability to resolve complex technical issues. (Tier 2+)
• Incident Management: Experience managing incidents, with a focus on root cause analysis for continual improvement.

Nice -to-have:

• Datadog Monitoring: Experience creating dashboards, alerts, and log-based monitors for AWS workloads.
• AWS Automation Tools: Exposure to Lambda, Step Functions, or Systems Manager.
• Vulnerability Management: Experience remediating vulnerabilities in workstations or servers.
• CI/CD Pipelines: Familiarity with CI/CD pipeline deployments.
• Jira Administration: Experience in Jira and administration tasks.

Certifications:

• Cloud Practitioner or Solutions Architect