Infrastructure Subject Matter Expert (SME)

Questronix Corporation; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

Questronix Corporation is seeking an on-site IT infrastructure professional in Metro Manila who can manage and analyze complex system environments. You will work across middleware, network, and database domains, read logs for meaningful insights, and communicate findings clearly through diagrams and explanations.

A data-driven, inquisitive mindset and hands-on problem solving are essential for delivering effective resolutions.

Qualifications

• Must be onsite daily and able to follow CB core hours; willingness to OT or weekend work as needed.
• Experience with multiple Infra domains including network, middleware, and servers.
• Ability to read and interpret logs to derive actionable insights and root causes.
• Data-driven approach: uses data and tools to validate findings and identify trends.
• Strong communication: can explain complex ideas through diagrams and simple language.
• Curiosity: asks questions, validates with data, and digs deep for root causes.
• Proactive problem solving: proposes short- and long-term options and collaborates to implement solutions.
• Structured, process-driven investigation methodology.
• Resourceful attitude: finds ways to overcome challenges and deliver results.

Skills

Punctuality

Well-rounded

Analytical thinking

Data-driven

Presentation skills

Inquisitive

Problem solving

Process-oriented

Resourceful

Tools

IBM ACE

Instana

WAS

APIs (TCP/IP, HTTP)

F5 Load Balancer

Sys Admin/Server

Oracle Database

Job description

Key Characteristics/Behaviors:

1. Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
2. Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
3. Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
4. Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
5. Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
6. Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
7. Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
8. Process-oriented - follows a structured way or method to investigate and solve problems
9. Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks

Technical:

1. Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
2. Network / F5 Load Balancer
3. Sys Ad /Server
4. Database (Oracle)