Infrastructure Subject Matter Expert (SME)

Questronix Corporation; Pateros; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Questronix Corporation in Metro Manila (Pateros) is seeking an experienced IT Infra Analyst to join our onsite team. You will perform thorough data-driven investigations of incidents, read logs meaningfully, and communicate findings through diagrams and clear explanations.

The role requires punctuality, strong analytical thinking, and a practical, can-do attitude to resolve both short-term and long-term issues.

Qualifications

• Onsite presence daily and willing to work overtime as needed.
• Strong infra knowledge across networks, middleware, and servers.
• Data-driven analysis with log interpretation and root-cause investigation.

Skills

Punctual

Well-rounded

Analytic thinking

Data-driven

Presentation skills

Inquisitive

Problem solver

Process-oriented

Resourceful

Tools

IBM ACE

IBM Instana

WAS

APIs (TCP/IP/HTTP)

F5 Load Balancer

Sys Admin/Server

Oracle DB

Job description

Key Characteristics/Behaviors:

1. Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
2. Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
3. Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
4. Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
5. Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
6. Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
7. Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
8. Process-oriented - follows a structured way or method to investigate and solve problems
9. Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks

Requirements

Technical:

1. Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
2. Network / F5 Load Balancer
3. Sys Ad /Server
4. Database (Oracle)