Information Technology Operations Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a seasoned IT professional to provide technical support, configuration, and troubleshooting for core applications including Automation Engine, LifePRO, and EAS. You will design and modify moderately complex automation workflows, perform root-cause analysis, and contribute to incident management and project lifecycles.

The role requires 3–5 years of experience, a Bachelor’s degree, strong communication, and hands-on AWS experience.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years experience.
• Strong AWS Core Services knowledge with EC2, S3, CloudWatch.
• Experience with Automation / Batch Workflow configuration and scripting.
• Experience with patch management using tooling like Intune, NinjaOne, or Systems Manager is a plus.
• Solid networking and AD/group policy fundamentals.
• Service desk escalation and incident management experience.
• Familiarity with Datadog monitoring and CI/CD pipelines is a plus.
• Jira administration experience is a plus.

Responsibilities

• Provide technical support, configuration, and troubleshooting for core applications (Automation Engine, LifePRO, EAS).
• Design and modify moderately complex automation workflows or batch processes.
• Identify root cause and lead RCAs with minimal assistance.
• Complete full project lifecycle: design, development, testing, implementation.
• Understand network security, application security, and permissions.
• Resolve issues by coordinating with business, IT, or vendors.
• Gather system requirements and support testing.
• Contribute to project plans and timelines.
• Adhere to change management policies.

Skills

AWS Core Services

Automation / Batch Workflow

PowerShell Scripting

Patch Management

Networking & Systems Fundamentals

Service Desk Escalation Support

Incident Management

Datadog Monitoring

AWS Automation Tools

Vulnerability Management

CI/CD Pipelines

Jira Administration

Education

Bachelor's degree or equivalent experience

3–5 years experience

Cloud Practitioner

Solutions Architect

V4 certifications

Job description

ESSENTIAL JOB FUNCTIONS:

• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job – experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes

QUALIFICATION STANDARDS

JOB PROFILE

• Education: Bachelor's degree or equivalent experience
• Experience: 3 – 5 years
• Competencies:
• Self-motivated
• Analyzing information
• Problem solving skills Leadership
• Teamwork
• Excellent communication skills

Must-Haves:

• AWS Core Services: Hands-on experience with EC2, S3, and CloudWatch for instance management and monitoring.
• Automation / Batch Workflow Configuration: Strong understanding of scheduling, dependency mapping, and error handling. Able to modify and build new workflows.
• PowerShell Scripting: Ability to modify and troubleshoot scripts. Can build simple scripts from scratch.
• Patch Management: Experience with Windows server and/or workstation patching, leveraging tools like Intune, NinjaOne, or AWS Systems Manager. (The experience in patch management is the important part. The specific tools are not required.)
• Networking & Systems Fundamentals: Solid understanding of Active Directory, group policies, etc.
• Service Desk Escalation Support: Ability to resolve complex technical issues. (Tier 2+)
• Incident Management: Experience managing incidents, with a focus on root cause analysis for continual improvement.

Nice -to-have:

• Datadog Monitoring: Experience creating dashboards, alerts, and log-based monitors for AWS workloads.
• AWS Automation Tools: Exposure to Lambda, Step Functions, or Systems Manager.
• Vulnerability Management: Experience remediating vulnerabilities in workstations or servers.
• CI/CD Pipelines: Familiarity with CI/CD pipeline deployments.
• Jira Administration: Experience in Jira and administration tasks.

Certifications:

1. Cloud Practitioner or Solutions Architect
2. V4 certifications