Indoor Sales Executive

LAPP Group; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

LAPP Philippines is seeking an Indoor Sales Executive to provide commercial and technical support to our customer base, coordinating with partners to improve service levels and achieve annual budgets.

You will manage teleselling and telemarketing, use CRM/C4C for activities, and drive new opportunities through cross-selling while coordinating with ODS, CS, and Technical/Business Support.

Responsibilities

• Manage teleselling and tele-marketing call activities to increase Customer Reactivation, Retention and New Acquisition.
• Coordinate with relevant departments pertaining to Orders, Delivery, Technical concerns and other customer needs.
• Handle customer inquiries through e-commerce platforms (Shopify and others) and provide solutions or coordinate with the relevant department.

Job description

Our brand stands for quality, customer service and a deep understanding of the industries and applications in which our products are used. We are the world market leader, supplying everything from cable, connectors and accessories to fully integrated connection solutions. LAPP products are used in production machinery, industrial robots, public transport, food processing, alternative energy, charging systems for electric vehicles, oil drilling platforms and much more. They are the product of choice for mountain climbers and polar explorers. With a global workforce of 4,650 people, we generated over a billion euros of turnover in the past year.

Position Summary

The Indoor Sales Executive is to provide commercial and technical support to the country's C customer base and coordinate with our partners to ensure and constantly improve our service level. Responsible for managing teleselling and telemarketing operations as per country's existing and new product portfolio in consultation with the Team Leader/Sales Manager or General Manager. To generate the objective of achieving the country's budgets, profitability and assigned key tasks relating to AC Growth.

Primary Job Responsibilities

• Ensure the efficient operation of the company’s sales support and customer care scope both internally and externally.
• Utilize the usage of CRM/C4C system through constant logging of all activities including calls, opportunities, quotation follow-up, update contact detailsand other relevant information necessary for future reference.
• To ensure correct, accurate and up-to-date information is maintained on each account in the CRM/C4C system.
• Manage a set of tele-selling and tele-marketing call activities with an aim to increase Customer Reactivation, Retention and New Acquisition.
• Proactively contact the active, lapsing, lapsed and lost customers to generate sales opportunities by offering existing & new products.
• Identify appropriate contacts, qualify and drive leads through the sales process
• Manage every quotation created through consistent follow-up with both existing and potential new customers.
• Responsible for achieving the allocated country’s customer base target on a yearly basis as per the advice of the General Manager.
• Coordinate with relevant departments such as ODS, CS and Technical/ Business Support Team pertaining to Orders, Delivery, Technical concern and other customer needs.
• To increase the number of new customers through generation of new business through the help of cross-selling and marketing campaigns
• To provide necessary and relevant support to C customers, Segment’s A and B and other prospects activity or method that will help in increasing the customer growth of Lapp.
• Handle customer inquiries through e-commerce platform (Shopify and other online platforms) and provide solutions or help them coordinate with the department concerned.
• Responsible for achieving the allocated sales target for the IDS team per year.
• Prepare sales forecast, coordinate any concerned things or reports to other department related to work
• Monitor all KPIs to hit target sales to support overall business growth.
• To support and secure sales of other complementary products (non-Lapp products).

Skills, Qualifications & Expertise

• Highly motivated & ambitious individual with a desire to achieve KPI to contribute on the achievement of company’s sales targets
• Self-motivated with an industrious work ethic
• High degree of professional & commercial ability
• Trustworthy and honest
• Appropriate technical aptitude and/or qualifications
• Proven ability to manage own work and visit programme
• Ability to establish good working relationships and good negotiation skills
• Strong IT skills in Excel and Word and E-mail
• Knowledge of SAP an advantage
• Experienced in CRM & social media (e.g. LinkedIn)