Indoor Sales Executive/Senior Executive

COSCO SHIPPING Lines (Singapore) Pte Ltd; Santo Niño 1st; On-site; PHP 480,000 - 720,000; Full time

Job summary

COSCO SHIPPING Lines (Singapore) Pte Ltd is seeking an Account Manager in the Philippines to drive retention and revenue growth by managing key accounts, preparing competitive quotations, and supporting sales strategy. The role requires 3–5 years in shipping or logistics, strong negotiation and analytical skills, and proficiency in CRM systems and MS Office.

You will collaborate with cross-functional teams to optimize rate setting, handle complex inquiries, and maintain accurate CRM records

Qualifications

• Diploma/Degree in Business, Logistics, Shipping, or related field.
• 3–5 years in shipping, freight forwarding, or logistics.
• Strong understanding of shipping terms, surcharges, Incoterms, and trade lane dynamics.
• Proven ability to handle key accounts and complex customer requirements.
• Strong communication, negotiation, and analytical skills.
• Proficiency in Microsoft Office, CRM systems, and shipping documentation systems.
• Strong customer orientation and commercial acumen.
• Excellent negotiation and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Prepare and negotiate quotations, service contracts, and tenders.
• Provide guidance and support to Indoor Sales Executives on rate setting and customer handling.
• Act as escalation point for complex customer enquiries and disputes.
• Work closely with Documentation, Operations, and Equipment Control to ensure service quality.
• Monitor customer booking patterns, shipment status, and container utilization.
• Address service disruptions and coordinate solutions with internal teams.
• Generate sales reports, customer performance analysis, and trade lane performance reviews.
• Monitor competitor activities, freight trends, and global shipping market developments.
• Provide input for sales planning, pricing strategy, and trade management.
• Maintain updated customer records in CRM and sales systems.

Skills

Key account management

Negotiation

Communication

Analytical skills

Customer focus

Education

Business/Logistics/Shipping degree

Tools

Microsoft Office

CRM systems

Job description

About the role

To drive customer retention and revenue growth by managing key accounts, preparing competitive quotations and contract filling, and supporting the sales strategy of the company.

Key responsibilities

• Prepare and negotiate quotations, service contracts, and tenders.

• Provide guidance and support to Indoor Sales Executives on rate setting and customer handling.

• Act as escalation point for complex customer enquiries and disputes.

• Work closely with Documentation, Operations, and Equipment Control to ensure service quality.

• Monitor customer booking patterns, shipment status, and container utilization.

• Address service disruptions and coordinate solutions with internal teams.

• Generate sales reports, customer performance analysis, and trade lane performance reviews.

• Monitor competitor activities, freight trends, and global shipping market developments.

• Provide input for sales planning, pricing strategy, and trade management.

• Maintain updated customer records in CRM and sales systems.

About you

• Diploma/Degree in Business, Logistics, Shipping, or related field.

• Minimum 3–5 years of experience in shipping, freight forwarding, or logistics industry.

• Strong understanding of shipping terms, surcharges, Incoterms, and trade lane dynamics.

• Proven ability to handle key accounts and complex customer requirements.

• Strong communication, negotiation, and analytical skills.

• Proficiency in Microsoft Office, CRM systems, and shipping documentation systems.

• Strong customer orientation and commercial acumen.

• Excellent negotiation and problem-solving abilities.

• Ability to work under pressure and meet tight deadlines.