Inbound Support Advocate: Customer Care & Troubleshooting

Synlink Recruitment Outsourcing Co. Inc.; Las Piñas; On-site; PHP 279,000 - 390,600; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking candidates for a Customer Care & Engagement role based in the Philippines. The position focuses on responding to inquiries, understanding customer needs, and resolving issues with a professional approach.

Responsibilities include logging interactions into the database, maintaining privacy standards, and escalating complex cases to specialized teams as needed. Join a dynamic team dedicated to delivering excellent service.

Qualifications

• Respond to Inquiries: Manage inbound communications via phone, chat, or email using an upbeat and professional tone.
• Understand Needs: Listen closely to effectively identify customer concerns, questions, or pain points.
• Resolve Concerns: Offer step-by-step assistance to troubleshoot and resolve account, service, or billing questions.
• Log Interactions: Enter precise and thorough details of every customer contact into the database.
• Maintain Standards: Comply with company guidelines and data privacy policies to protect sensitive information.
• Escalate Issues: Transfer highly technical or complicated situations to management or specialized teams.

Responsibilities

• Respond to Inquiries: Manage inbound communications via phone, chat, or email using an upbeat and professional tone.
• Understand Needs: Listen closely to effectively identify customer concerns, questions, or pain points.
• Resolve Concerns: Offer step-by-step assistance to troubleshoot and resolve account, service, or billing questions.
• Log Interactions: Enter precise and thorough details of every customer contact into the database.
• Maintain Standards: Comply with company guidelines and data privacy policies to protect sensitive information.
• Escalate Issues: Transfer highly technical or complicated situations to management or specialized teams.

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking candidates for a Customer Care & Engagement role based in the Philippines. The position focuses on responding to inquiries, understanding customer needs, and resolving issues with a professional approach.

Responsibilities include logging interactions into the database, maintaining privacy standards, and escalating complex cases to specialized teams as needed. Join a dynamic team dedicated to delivering excellent service.