Customer Support & First-Call Resolution Specialist

Synlink Recruitment Outsourcing Co. Inc.; Laguna; On-site; PHP 200,880 - 312,480; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. seeks a Customer Support professional in Laguna to address inquiries, guide users through basic issues, and maintain professional communication.

The role emphasizes de-escalation, problem-solving, and achieving First Call Resolution on the initial contact. You will handle product and policy questions, provide accurate information, and contribute to a positive customer experience while supporting team goals and service quality standards in a dynamic

Responsibilities

• Answering Inquiries: Address questions regarding company products, services, policies, and pricing.
• Troubleshooting: Guide customers through basic technical support steps or service issues.
• De-escalation: Remain calm and professional when dealing with frustrated or irate customers, and work to find the best possible solution.
• First Call Resolution (FCR): Strive to solve the customer's issue on the very first contact to maximize efficiency. [1, 2, 3, 4, 5]

Job description

Synlink Recruitment Outsourcing Co. Inc. seeks a Customer Support professional in Laguna to address inquiries, guide users through basic issues, and maintain professional communication.

The role emphasizes de-escalation, problem-solving, and achieving First Call Resolution on the initial contact. You will handle product and policy questions, provide accurate information, and contribute to a positive customer experience while supporting team goals and service quality standards in a dynamic