Inbound Sales Specialist — Customer Experience Champion

VXI Global Holdings B.V. (Philippines); Makati; On-site; PHP 223,000 - 446,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to handle inquiries via phone, email, chat, social media and other channels in line with team requirements.

You will deliver exceptional service during every interaction and address customer concerns with practical solutions. You will also adhere to company guidelines, document each interaction, escalate issues when needed, maintain strong attendance, and uphold quality assurance and professionalism in all customer

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to handle inquiries via phone, email, chat, social media and other channels in line with team requirements.

You will deliver exceptional service during every interaction and address customer concerns with practical solutions. You will also adhere to company guidelines, document each interaction, escalate issues when needed, maintain strong attendance, and uphold quality assurance and professionalism in all customer