Inbound Sales Associate Offshore

MicroSourcing International; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Inbound Sales Associate (Offshore) to join our Cebu City team onsite. You will manage frontline inbound inquiries, convert leads, and provide friendly, solutions-focused service across multiple channels.

Ideal candidates have 1–3+ years in customer service and sales, with strong communication, organization, and a proactive mindset. You’ll collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.

Qualifications

• 1-3+ years experience in customer service and sales.
• A productive attitude, with strong communication and professionalism skills.
• Highly organised, attention to detail and problem solving approaches.
• A team player who has drive, determination and a gather/ nurture mindset.

Responsibilities

• Respond to transactional and inbound enquiries that fall outside of managed or growth targets.
• Respond and convert inbound enquiries with professionalism, solutions focused service and product knowledge.
• Guide new and returning customers through product selection, sizing, and order placement.
• Convert incoming leads into sales by identifying needs and recommending tailored uniform solutions, upselling where appropriate.
• Process orders and quotes accurately and efficiently using our ERP and CRM systems
• Troubleshoot issues related to sales delivery, exchanges, or product queries with a customer-first mindset.
• Collaborate with internal teams across design, workflow, decoration, warehouse, and account management to ensure smooth fulfilment and follow-up.
• Maintain up-to-date product knowledge and stay aligned with brand guidelines in all interactions.

Skills

Customer service

Sales

Communication

Organization

Problem solving

Team player

Job description

Job Description

Position: Inbound Sales Associate (Offshore)

Location: Cebu City

Work setup & shift: Onsite

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The role of the offshore Sales Associate is to manage all frontline inbound sales enquiries, actively convert deals and where appropriate distributing larger opportunities to the appropriate team members. This role will provide friendly, solutions-focused service across multiple channels. Working as part of the wider sales function, this role will manage inbound enquiries and deliver personalised service to key stakeholders where appropriate.

• Respond to transactional and inbound enquiries that fall outside of managed or growth targets.
• Respond and convert inbound enquiries with professionalism, solutions focused service and product knowledge.
• Guide new and returning customers through product selection, sizing, and order placement.
• Convert incoming leads into sales by identifying needs and recommending tailored uniform solutions, upselling where appropriate.
• Process orders and quotes accurately and efficiently using our ERP and CRM systems
• Troubleshoot issues related to sales delivery, exchanges, or product queries with a customer-first mindset.
• Collaborate with internal teams across design, workflow, decoration, warehouse, and account management to ensure smooth fulfilment and follow-up.
• Maintain up-to-date product knowledge and stay aligned with brand guidelines in all interactions.

Qualifications

• 1-3+ years experience in customer service and sales
• A productive attitude, with strong communication and professionalism skills
• Highly organised, attention to detail and problem solving approaches
• A team player who has drive, determination and a gather/ nurture mindset

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply