DE033512-Inbound Sales Representative Associate

Accenture in the Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture in the Philippines is seeking an Inbound Sales Representative Associate to handle customer inquiries using CRM and mainframe systems, gathering accurate data and updating records as needed. This role requires ownership mindset, strong grammar, and the ability to educate customers to prevent repeat contacts.

Candidates should have at least 6 months of voice experience and B2 English proficiency. The position is on-site in Cebu under rotation shifts, with responsibilities spanning

Qualifications

• Minimum 6 months of voice experience.
• Excellent grammar and communication skills.
• Willingness to take ownership and assist customers.
• Proficiency in English at B2 level.

Responsibilities

• Provide resolution to the customer based on process knowledge and using CRM/mainframe systems and purchase orders.
• Gather customer information, access and fulfill needs, educate the customer to prevent future contacts and document interactions.
• Should have a strong command of grammar and be able to probe and comprehend.
• Must be able to summarize the conversation while providing resolution and use internal systems to obtain accurate information.
• Maintain customer records by updating account information and contributing data for reports.
• Think creatively and contribute to ideation in a dynamic and innovative environment.

Skills

Voice experience

Grammar proficiency

Customer service

B2 English

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Inbound Sales Representative Associate

WORK SETUP: RTO

RESPONSIBILITIES: Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Cebu, Cyberzone Building, Tower 1

SKILLS AND QUALIFICATIONS:

• Standard Voice Profile
• With at least 6 months of voice experience
• No domain skills required
• Voice Proficiency - B2