Inbound Lead Qualification Specialist

Progressive Technology; Manila; On-site; PHP 250,000 - 420,000; Full time

Job summary

Progressive Technology is seeking a motivated Lead Qualification Specialist - Inbound Enquiry Screening to manage incoming inquiries, assess needs, and determine qualification against criteria. You will be the first touchpoint across calls, emails, forms, live chat, and other channels.

The role emphasizes accurate information capture, efficient handoffs to the sales team, and collaboration with CRM tools to improve lead quality and conversion.

Qualifications

• Strong communication skills (verbal and written) and the ability to gather information effectively.
• Ability to identify customer needs and determine if an enquiry represents a genuine business opportunity.
• Proficiency with CRM data entry, spreadsheets, forms, and data-entry systems.

Responsibilities

• Respond promptly and professionally to incoming enquiries across channels.
• Transfer qualified leads to sales and provide clear summaries of customer requirements.
• Enter and update lead details accurately in the CRM and maintain records.
• Support improvements to enquiry handling, qualification scripts, and lead management processes.

Skills

Verbal & written comms

Active listening

Qualification assessment

CRM data entry

Organizational skills

Time management

Independent collaboration

Education

High school diploma or equivalent

Tools

HubSpot

Salesforce

Zoho CRM

Excel

Job description

Progressive Technology is seeking a motivated Lead Qualification Specialist - Inbound Enquiry Screening to manage incoming inquiries, assess needs, and determine qualification against criteria. You will be the first touchpoint across calls, emails, forms, live chat, and other channels.

The role emphasizes accurate information capture, efficient handoffs to the sales team, and collaboration with CRM tools to improve lead quality and conversion.